Deckard’s Elevator

This is one of those interactions that happens over a few seconds in the movie, but turns out to be quite deep—and broken—on inspection.

When Deckard enters his building’s dark, padded elevator, a flat voice announces, “Voice print identification. Your floor number, please.” He presses a dark panel, which lights up in response. He presses the 9 and 7 keys on a keypad there as he says, “Deckard. 97.” The voice immediately responds, “97. Thank you.” As the elevator moves, the interface confirms the direction of travel with gentle rising tones that correspond to the floor numbers (mod 10), which are shown rising up a 7-segment LED display. We see a green projection of the floor numbers cross Deckard’s face for a bit until, exhausted, he leans against the wall and out of the projection. When he gets to his floor, the door opens and the panel goes dark.

A need for speed

An aside: To make 97 floors in 20 seconds you have to be traveling at an average of around 47 miles per hour. That’s not unheard of today. Mashable says in a 2014 article about the world’s fastest elevators that the Hitachi elevators in Guangzhou CTF Finance Building reach up to 45 miles per hour. But including acceleration and deceleration adds to the total time, so it takes the Hitachi elevators around 43 seconds to go from the ground floor to their 95th floor. If 97 is Deckard’s floor, it’s got to be accelerating and decelerating incredibly quickly. His body doesn’t appear to be suffering those kinds of Gs, so unless they have managed to upend Newton’s basic laws of motion, something in this scene is not right. As usual, I digress.

The input control is OK

The panel design is nice and was surprising in 1982, because few people had ridden in elevators serving nearly a hundred floors. And while most in-elevator panels have a single button per floor, it would have been an overwhelming UI to present the rider of this Blade Runner complex with 100 floor buttons plus the usual open door, close door, emergency alert buttons, etc. A panel that allows combinatorial inputs reduces the number of elements that must be displayed and processed by the user, even if it slows things down, introduces cognitive overhead, and adds the need for error-handling. Such systems need a “commit” control that allows them to review, edit, and confirm the sequence, to distinguish, say, “97” from “9” and “7.” Not such an issue from the 1st floor, but a frustration from 10–96. It’s not clear those controls are part of this input.

Deckard enters 8675309, just to see what will happen.

I’m a fan of destination dispatch elevator systems that increase efficiency (with caveats) by asking riders to indicate their floor outside the elevator and letting the algorithm organize passengers into efficient groups, but that only works for banks of elevators. I get the sense Deckard’s building is a little too low-rent for such luxuries. There is just one in his building, and in-elevator controls work fine for those situations, even if they slow things down a bit.

The feedback is OK

The feedback of the floors is kind of nice in that the 7-segment numbers rise up helping to convey the direction of movement. There is also a subtle, repeating, rising series of tones that accompany the display. Most modern elevators rely on the numeracy of its passengers and their sense of equilibrium to convey this information, but sure, this is another way to do it. Also, it would be nice if the voice system would, for the visually impaired, say the floor number when the door opens.

Though the projection is dumb

I’m not sure why the little green projection of the floor numbers runs across Deckard’s face. Is it just a filmmaker’s conceit, like the genetic code that gets projected across the velociraptors head in Jurassic Park?

Pictured: Sleepy Deckard. Dumb projection.

Or is it meant to be read as diegetic, that is, that there is a projector in the elevator, spraying the floor numbers across the faces of its riders? True to the New Criticism stance of this blog, I try very hard to presume that everything is diegetic, but I just can’t make that make sense. There would be much better ways to increase the visibility of the floor numbers, and I can’t come up with any other convincing reason why this would exist.

If this was diegetic, the scene would have ended with a shredded projector.

But really, it falls apart on the interaction details

Lastly, this interaction. First, let’s give it credit where credit is due. The elevator speaks clearly and understands Deckard perfectly. No surprise, since it only needs to understand a very limited number of utterances. It’s also nice that it’s polite without being too cheery about it. People in LA circa 2019 may have had a bad day and not have time for that shit.

Where’s the wake word?

But where’s the wake word? This is a phrase like “OK elevator” or “Hey lift” that signals to the natural language system that the user is talking to the elevator and not themselves, or another person in the elevator, or even on the phone. General AI exists in the Blade Runner world, and that might allow an elevator to use contextual cues to suss this out, but there are zero clues in the film that this elevator is sentient.

There are of course other possible, implicit “wake words.” A motion detector, proximity sensor, or even weight sensor could infer that a human is present, and start the elevator listening. But with any of these implicit “wake words,” you’d still need feedback for the user to know when it was listening. And some way to help them regain attention if they got the first interaction wrong, and there would be zero affordances for this. So really, making an explicit wake word is the right way to go.

It might be that touching the number panel is the attention signal. Touch it, and the elevator listens for a few seconds. That fits in with the events in the scene, anyway. The problem with that is the redundancy. (See below.) So if the solution was pressing a button, it should just be a “talk” button rather than a numeric keypad.

It may be that the elevator is always listening, which is a little dark and would stifle any conversation in the elevator less everyone end up stuck in the basement, but this seems very error prone and unlikely.

Deckard: *Yawns* Elevator: Confirmed. Silent alarm triggered.

This issue is similar to the one discussed in Make It So Chapter 5, “Gestural Interfaces” where I discussed how a user tells a computer they are communicating to it with gestures, and when they aren’t. 

Where are the paralinguistics?

Humans provide lots of signals to one another, outside of the meaning of what is actually being said. These communication signals are called paralinguistics, and one of those that commonly appears in modern voice assistants is feedback that the system is listening. In the Google Assistant, for example, the dots let you know when it’s listening to silence and when it’s hearing your voice, providing implicit confirmation to the user that the system can hear them. (Parsing the words, understanding the meaning, and understanding the intent are separate, subsequent issues.)

Fixing this in Blade Runner could be as simple as turning on a red LED when the elevator is listening, and varying the brightness with Deckard’s volume. Maybe add chimes to indicate the starting-to-listen and no-longer-listening moments. This elevator doesn’t have anything like that, and it ought to.

Why the redundancy?

Next, why would Deckard need to push buttons to indicate “97” even while he’s saying the same number as part of the voice print? Sure, it could be that the voice print system was added later and Deckard pushes the numbers out of habit. But that bit of backworlding doesn’t buy us much.

It might be a need for redundant, confirming input. This is useful when the feedback is obscure or the stakes are high, but this is a low-stakes situation. If he enters the wrong floor, he just has to enter the correct floor. It would also be easy to imagine the elevator would understand a correction mid-ride like “Oh wait. Elevator, I need some ice. Let’s go to 93 instead.” So this is not an interaction that needs redundancy.

It’s very nice to have the discrete input as accessibility for people who cannot speak, or who have an accent that is unrecognizable to the system, or as a graceful degradation in case the speech recognition fails, but Deckard doesn’t fit any of this. He would just enter and speak his floor.

Why the personally identifiable information?

If we were designing a system and we needed, for security, a voice print, we should protect the privacy of the rider by not requiring personally identifiable information. It’s easy to imagine the spoken name being abused by stalkers and identity thieves riding the elevator with him. (And let’s not forget there is a stalker on the elevator with him in this very scene.)

This young woman, for example, would abuse the shit out of such information.

Better would be some generic phrase that stresses the parts of speech that a voiceprint system would find most effective in distinguishing people.

Tucker Saxon has written an article for VoiceIt called “Voiceprint Phrases.” In it he notes that a good voiceprint phrase needs some minimum number of non-repeating phonemes. In their case, it’s ten. A surname and a number is rarely going to provide that. “Deckard. 97,” happens to have exactly 10, but if he lived on the 2nd floor, it wouldn’t. Plus, it has that personally identifiable information, so is a non-starter.

What would be a better voiceprint phrase for this scene? Some of Saxon’s examples in the article include, “Never forget tomorrow is a new day” and “Today is a nice day to go for a walk.” While the system doesn’t care about the meaning of the phrase, the humans using it would be primed by the content, and so it would just add to the dystopia of the scene if Deckard had to utter one of these sunshine-and-rainbows phrases in an elevator that was probably an uncleaned murder scene. but I think we can do it one better.

(Hey Tucker, I would love use VoiceIt’s tools to craft a confirmed voiceprint phrase, but the signup requires that I permit your company to market to me via phone and email even though I’m just a hobbyist user, so…hard no.)

Deckard: Hi, I’m Deckard. My bank card PIN code is 3297. The combination lock to my car spells “myothercarisaspinner” and my computer password is “unicorn.” 97 please.

Here is an alternate interaction that would have solved a lot of these problems.

  • ELEVATOR
  • Voice print identification, please.
  • DECKARD
  • SIGHS
  • DECKARD
  • Have you considered life in the offworld colonies?
  • ELEVATOR
  • Confirmed. Floor?
  • DECKARD
  • 97

Which is just a punch to the gut considering Deckard is stuck here and he knows he’s stuck, and it’s salt on the wound to have to repeat fucking advertising just to get home for a drink.

So…not great

In total, this scene zooms by and the audience knows how to read it, and for that, it’s fine. (And really, it’s just a setup for the moment that happens right after the elevator door opens. No spoilers.) But on close inspection, from the perspective of modern interaction design, it needs a lot of work.

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Talking Technology

We’ve seen four interfaces with voice output through speakers so far.

  1. The message centre in the New Darwin hotel room, which repeated the onscreen text
  2. The MemDoubler, which provided most information to Johnny through voice alone
  3. The bathroom tap in the Beijing hotel which told Johnny the temperature of the water
  4. The Newark airport security system

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Later, in the brain hacking scene, we’ll hear two more sentences spoken.

Completionists: There’s also extensive use of voice output during a cyberspace search sequence, but there Johnny is wearing a headset so he is the only one who can hear it. That is sufficiently different to be left out of this discussion.

Voice is public

Sonic output in general and voice in particular have the advantage of being omnidirectional, so the user does not need to pay visual attention to the device, and, depending on volume and ambient noise, can be understood at much greater distances than a screen can be read. These same qualities are not so desirable if the user would prefer to keep the message or information private. We can’t tell whether these systems can detect the presence or absence of people, but the hotel message centre only spoke when Johnny was alone. Later in the film we will see two medical systems that don’t talk at all. This is most likely deliberate because few patients would appreciate their symptoms being broadcast to all and sundry.

Unless you’re the only one in the room

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The bathroom tap is interesting because the temperature message was in English. This is a Beijing hotel, and the scientists who booked the suite are Vietnamese, so why? It’s not because we the audience need to know this particular detail. But we do have one clue: Johnny cursed rather loudly once he was inside the bathroom. I suggest that there is a hotel computer monitoring the languages being used by guests within the room and adjusting voice outputs to match. Current day word processors, web browsers, and search engines can recognise the language of typed text input and load the matching spellcheck dictionaries, so it’s a fair bet that by 2021 our computers will be able to do the same for speech.

Airport Security

After fleeing the Yakuza in the hotel, Johnny arrives in the Free City of Newark, and has to go through immigration control. This process appears to be entirely automated, starting with an electronic passport reader.

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After that there is a security scanner, which is reminiscent of HAL from the film 2001: A Space Odyssey.

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The green light runs over Johnny from top to bottom. Continue reading

Brain Upload

Once Johnny has installed his motion detector on the door, the brain upload can begin.

3. Building it

Johnny starts by opening his briefcase and removing various components, which he connects together into the complete upload system. Some of the parts are disguised, and the whole sequence is similar to an assassin in a thriller film assembling a gun out of harmless looking pieces.

jm-6-uploader-kit-a

It looks strange today to see a computer system with so many external devices connected by cables. We’ve become accustomed to one piece computing devices with integrated functionality, and keyboards, mice, cameras, printers, and headphones that connect wirelessly.

Cables and other connections are not always considered as interfaces, but “all parts of a thing which enable its use” is the definition according to Chris. In the early to mid 1990s most computer user were well aware of the potential for confusion and frustration in such interfaces. A personal computer could have connections to monitor, keyboard, mouse, modem, CD drive, and joystick – and every single device would use a different type of cable. USB, while not perfect, is one of the greatest ever improvements in user interfaces. Continue reading

The Memory Doubler

In Beijing, Johnny steps into a hotel lift and pulls a small package out his pocket. He unwraps it to reveal the “Pemex MemDoubler”.

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Johnny extends the cable from the device and plugs it into the implant in his head. The socket glows red once the connection is made.

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Continue reading

Hotel Remote

The Internet 2021 shot that begins the film ends in a hotel suite, where it wakes up lead character Johnny. This is where we see the first real interface in the film. It’s also where this discussion gets more complicated.

A note on my review strategy

As a 3D graphics enthusiast, I’d be happy just to analyze the cyberspace scenes, but when you write for Sci Fi Interfaces, there is a strict rule that every interface in a film must be subjected to inspection. And there are a lot of interfaces in Johnny Mnemonic. (Curse your exhaustive standards, Chris!)

A purely chronological approach which would spend too much time looking at trees and not enough at the forest. So I’ll be jumping back and forth a bit, starting with the gadgets and interfaces that appear only once, then moving on to the recurring elements, variations on a style or idea that are repeated during the film.

Description

The wakeup call arrives in the hotel room as a voice announcement—a sensible if obvious choice for someone who is asleep—and also as text on a wall screen, giving the date, time, and temperature. The voice is artificial sounding but pleasant rather than grating, letting you know that it’s a computer and not some hotel employee who let himself in. The wall display functions as both a passive television and an interactive computer monitor. Johnny picks up a small remote control to silence the wake up call.

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This remote is a small black box like most current-day equivalents, but with a glowing red light at one end. At the time of writing blue lights and indicators are popular for consumer electronics, apparently following the preference set by science fiction films and noted in Make It So. Johnny Mnemonic is an outlier in using red lights, as we’ll see more of these as the film progresses. Here the glow might be some kind of infrared or laser beam that sends a signal, or it might simply indicate the right way to orient the control in the hand for the controls to make sense. Continue reading

Bridge VP: Hello

The main interface on the bridge is the volumetric projection display. This device takes up the center of the bridge and is the size of a long billiards table. It serves multiple purposes for the crew. The first is to display the “Golden Record” message.

Hello, Deadly World

Prometheus broadcasts a message to LV223 in advance of its arrival that appears to be something like the Voyager Golden Record recording. David checks on this message frequently in transit to see if there is a response. To do so he stands in a semi-circular recess and turns a knob on the waist-high control panel there counter clockwise. It’s reasonable that the potentiometer controls the volume of the display, though we don’t see this explicitly.

The computer responds to being turned on by voice, wishing him “good morning” by name, confirming that it is still transmitting the message (reinforced by a Big Label in the content itself), and informing David that there has been “NO RESPONSE LOGGED.”

The content of the display is lovely. Lines of glowing yellow scaffolding define a cube, roughly a meter on a side. Within is a cacophony of anthropological, encyclopedic information as video and images, including…

  • Masterworks of art such as Da Vinci’s Vitruvian Man, and Lisa Gherardini, wife of Francesco del Giocondo (better known as the Mona Lisa).
  • Portrait of Abraham Lincoln
  • Chemical structures (I could not identify the exact chemicals)
  • Portrait of a young Beethoven
  • The periodic table of elements
  • Mathematical equations
  • A language frequency chart
  • The language-learning A.I. seen elsewhere in the film
  • Musical notation
  • Sonograms of fetuses in utero
  • Video of tribal makeup
  • Video of Noh theater in Japan
  • Video of a young prodigy playing violin in a field

These squares of translucent information are dispersed within the cube semi-randomly. Some display on a sagittal plane. Some on a coronal plane. (None on a transverse plane.) Though to an observer they are greatly overlapped, they do not seem to intersect. Some of these squares remain in place but most slide around along a y- or x-axis, a few even changing direction, in semi-random paths. Two are seen to rotate around their y-axis, and the periodic table is seen to divide into layered columns.

This display quickly imparts to the audience that the broadcast message is complex and rich, telling the vicious, vicious aliens all they need to know about humans prior to their potential contact. But looking at it from a real-world perspective, the shifting information only provides a sense of the things described, which could really work only if you already happened to have existing knowledge of the fundamentals, which the unknown aliens certainly do not have. A better way to build up a sense of understanding was seen in the movie Contact, where one begins with simple abstract concepts that build on one another to eventually form a coherent communication.

In contrast, this display is one of ADHD-like distraction and “sense” rather than one of communication and understanding. But there’s a clue that this isn’t meant to be the actual content at all. Looking closely at the VP, we see that that the language-learning module David uses is present. Look in the image below for the cyan rectangle in the left of the big yellow cube.

Since we know from seeing David use it elsewhere in the film that that module is interactive, and this VP display does not appear to be, we can infer that this is not the actual content being broadcast. This is more like cover art for an album, meant only to give a sense of the actual content to the humans on the “sender” side of the message. In this simple example of apologetics, we see that the complexity that worked for audiences would work equally well for users.

Later in the film we see David turn the display off. Though his hand is offscreen, the click we hear and his shoulder movement seem to indicate that uses the same knob with which he turned it on. After he does so, the display decays in layers common to the movie’s “yellow scaffold” VPs, as a hum slows to a halt.