Disclosure (1994)

Our next 3D file browsing system is from the 1994 film Disclosure. Thanks to site reader Patrick H Lauke for the suggestion.

Like Jurassic Park, Disclosure is based on a Michael Crichton novel, although this time without any dinosaurs. (Would-be scriptwriters should compare the relative success of these two films when planning a study program.) The plot of the film is corporate infighting within Digicom, manufacturer of high tech CD-ROM drives—it was the 1990s—and also virtual reality systems. Tom Sanders, executive in charge of the CD-ROM production line, is being set up to take the blame for manufacturing failures that are really the fault of cost-cutting measures by rival executive Meredith Johnson.

The Corridor: Hardware Interface

The virtual reality system is introduced at about 40 minutes, using the narrative device of a product demonstration within the company to explain to the attendees what it does. The scene is nicely done, conveying all the important points we need to know in two minutes. (To be clear, some of the images used here come from a later scene in the film, but it’s the same system in both.)

The process of entangling yourself with the necessary hardware and software is quite distinct from interacting with the VR itself, so let’s discuss these separately, starting with the physical interface.

Tom wearing VR headset and one glove, being scanned. Disclosure (1994)

In Disclosure the virtual reality user wears a headset and one glove, all connected by cables to the computer system. Like most virtual reality systems, the headset is responsible for visual display, audio, and head movement tracking; the glove for hand movement and gesture tracking. 

There are two “laser scanners” on the walls. These are the planar blue lights, which scan the user’s body at startup. After that they track body motion, although since the user still has to wear a glove, the scanners presumably just track approximate body movement and orientation without fine detail.

Lastly, the user stands on a concave hexagonal plate covered in embedded white balls, which allows the user to “walk” on the spot.

Closeup of user standing on curved surface of white balls. Disclosure (1994)

Searching for Evidence

The scene we’re most interested in takes place later in the film, the evening before a vital presentation which will determine Tom’s future. He needs to search the company computer files for evidence against Meredith, but discovers that his normal account has been blocked from access.   He knows though that the virtual reality demonstrator is on display in a nearby hotel suite, and also knows about the demonstrator having unlimited access. He sneaks into the hotel suite to use The Corridor. Tom is under a certain amount of time pressure because a couple of company VIPs and their guests are downstairs in the hotel and might return at any time.

The first step for Tom is to launch the virtual reality system. This is done from an Indy workstation, using the regular Unix command line.

The command line to start the virtual reality system. Disclosure (1994)

Next he moves over to the VR space itself. He puts on the glove but not the headset, presses a key on the keyboard (of the VR computer, not the workstation), and stands still for a moment while he is scanned from top to bottom.

Real world Tom, wearing one VR glove, waits while the scanners map his body. Disclosure (1994)

On the left is the Indy workstation used to start the VR system. In the middle is the external monitor which will, in a moment, show the third person view of the VR user as seen earlier during the product demonstration.

Now that Tom has been scanned into the system, he puts on the headset and enters the virtual space.

The Corridor: Virtual Interface

“The Corridor,” as you’ve no doubt guessed, is a three dimensional file browsing program. It is so named because the user will walk down a corridor in a virtual building, the walls lined with “file cabinets” containing the actual computer files.

Three important aspects of The Corridor were mentioned during the product demonstration earlier in the film. They’ll help structure our tour of this interface, so let’s review them now, as they all come up in our discussion of the interfaces.

  1. There is a voice-activated help system, which will summon a virtual “Angel” assistant.
  2. Since the computers themselves are part of a multi-user network with shared storage, there can be more than one user “inside” The Corridor at a time.
    Users who do not have access to the virtual reality system will appear as wireframe body shapes with a 2D photo where the head should be.
  3. There are no access controls and so the virtual reality user, despite being a guest or demo account, has unlimited access to all the company files. This is spectacularly bad design, but necessary for the plot.

With those bits of system exposition complete, now we can switch to Tom’s own first person view of the virtual reality environment.

Virtual world Tom watches his hands rezzing up, right hand with glove. Disclosure (1994)

There isn’t a real background yet, just abstract streaks. The avatar hands are rezzing up, and note that the right hand wearing the glove has a different appearance to the left. This mimics the real world, so eases the transition for the user.

Overlaid on the virtual reality view is a Digicom label at the bottom and four corner brackets which are never explained, although they do resemble those used in cameras to indicate the preferred viewing area.

To the left is a small axis indicator, the three green lines labeled X, Y, and Z. These show up in many 3D applications because, silly though it sounds, it is easy in a 3D computer environment to lose track of directions or even which way is up. A common fix for the user being unable to see anything is just to turn 180 degrees around.

We then switch to a third person view of Tom’s avatar in the virtual world.

Tom is fully rezzed up, within cloud of visual static. Disclosure (1994)

This is an almost photographic-quality image. To remind the viewers that this is in the virtual world rather than real, the avatar follows the visual convention described in chapter 4 of Make It So for volumetric projections, with scan lines and occasional flickers. An interesting choice is that the avatar also wears a “headset”, but it is translucent so we can see the face.

Now that he’s in the virtual reality, Tom has one more action needed to enter The Corridor. He pushes a big button floating before him in space.

Tom presses one button on a floating control panel. Disclosure (1994)

This seems unnecessary, but we can assume that in the future of this platform, there will be more programs to choose from.

The Corridor rezzes up, the streaks assembling into wireframe components which then slide together as the surfaces are shaded. Tom doesn’t have to wait for the process to complete before he starts walking, which suggests that this is a Level Of Detail (LOD) implementation where parts of the building are not rendered in detail until the user is close enough for it to be worth doing.

Tom enters The Corridor. Nearby floor and walls are fully rendered, the more distant section is not complete. Disclosure (1994)

The architecture is classical, rendered with the slightly artificial-looking computer shading that is common in 3D computer environments because it needs much less computation than trying for full photorealism.

Instead of a corridor this is an entire multistory building. It is large and empty, and as Tom is walking bits of architecture reshape themselves, rather like the interior of Hogwarts in Harry Potter.

Although there are paintings on some of the walls, there aren’t any signs, labels, or even room numbers. Tom has to wander around looking for the files, at one point nearly “falling” off the edge of the floor down an internal air well. Finally he steps into one archway room entrance and file cabinets appear in the walls.

Tom enters a room full of cabinets. Disclosure (1994)

Unlike the classical architecture around him, these cabinets are very modern looking with glowing blue light lines. Tom has found what he is looking for, so now begins to manipulate files rather than browsing.

Virtual Filing Cabinets

The four nearest cabinets according to the titles above are

  1. Communications
  2. Operations
  3. System Control
  4. Research Data.

There are ten file drawers in each. The drawers are unmarked, but labels only appear when the user looks directly at it, so Tom has to move his head to centre each drawer in turn to find the one he wants.

Tom looks at one particular drawer to make the title appear. Disclosure (1994)

The fourth drawer Tom looks at is labeled “Malaysia”. He touches it with the gloved hand and it slides out from the wall.

Tom withdraws his hand as the drawer slides open. Disclosure (1994)

Inside are five “folders” which, again, are opened by touching. The folder slides up, and then three sheets, each looking like a printed document, slide up and fan out.

Axis indicator on left, pointing down. One document sliding up from a folder. Disclosure (1994)

Note the tilted axis indicator at the left. The Y axis, representing a line extending upwards from the top of Tom’s head, is now leaning towards the horizontal because Tom is looking down at the file drawer. In the shot below, both the folder and then the individual documents are moving up so Tom’s gaze is now back to more or less level.

Close up of three “pages” within a virtual document. Disclosure (1994)

At this point the film cuts away from Tom. Rival executive Meredith, having been foiled in her first attempt at discrediting Tom, has decided to cover her tracks by deleting all the incriminating files. Meredith enters her office and logs on to her Indy workstation. She is using a Command Line Interface (CLI) shell, not the standard SGI Unix shell but a custom Digicom program that also has a graphical menu. (Since it isn’t three dimensional it isn’t interesting enough to show here.)

Tom uses the gloved hand to push the sheets one by one to the side after scanning the content.

Tom scrolling through the pages of one folder by swiping with two fingers. Disclosure (1994)

Quick note: This is harder than it looks in virtual reality. In a 2D GUI moving the mouse over an interface element is obvious. In three dimensions the user also has to move their hand forwards or backwards to get their hand (or finger) in the right place, and unless there is some kind of haptic feedback it isn’t obvious to the user that they’ve made contact.

Tom now receives a nasty surprise.

The shot below shows Tom’s photorealistic avatar at the left, standing in front of the open file cabinet. The green shape on the right is the avatar of Meredith who is logged in to a regular workstation. Without the laser scanners and cameras her avatar is a generic wireframe female humanoid with a face photograph stuck on top. This is excellent design, making The Corridor usable across a range of different hardware capabilities.

Tom sees the Meredith avatar appear. Disclosure (1994)

Why does The Corridor system place her avatar here? A multiuser computer system, or even just a networked file server,  obviously has to know who is logged on. Unix systems in general and command line shells also track which directory the user is “in”, the current working directory. Meredith is using her CLI interface to delete files in a particular directory so The Corridor can position her avatar in the corresponding virtual reality location. Or rather, the avatar glides into position rather than suddenly popping into existence: Tom is only surprised because the documents blocked his virtual view.

Quick note: While this is plausible, there are technical complications. Command line users often open more than one shell at a time in different directories. In such a case, what would The Corridor do? Duplicate the wireframe avatar in each location? In the real world we can’t be in more than one place at a time, would doing so contradict the virtual reality metaphor?

There is an asymmetry here in that Tom knows Meredith is “in the system” but not vice versa. Meredith could in theory use CLI commands to find out who else is logged on and whether anyone was running The Corridor, but she would need to actively seek out that information and has no reason to do so. It didn’t occur to Tom either, but he doesn’t need to think about it,  the virtual reality environment conveys more information about the system by default.

We briefly cut away to Meredith confirming her CLI delete command. Tom sees this as the file drawer lid emitting beams of light which rotate down. These beams first erase the floating sheets, then the folders in the drawer. The drawer itself now has a red “DELETED” label and slides back into the wall.

Tom watches Meredith deleting the files in an open drawer. Disclosure (1994)

Tom steps further into the room. The same red labels appear on the other file drawers even though they are currently closed.

Tom watches Meredith deleting other, unopened, drawers. Disclosure (1994)

Talking to an Angel

Tom now switches to using the system voice interface, saying “Angel I need help” to bring up the virtual reality assistant. Like everything else we’ve seen in this VR system the “angel” rezzes up from a point cloud, although much more quickly than the architecture: people who need help tend to be more impatient and less interested in pausing to admire special effects.

The voice assistant as it appears within VR. Disclosure (1994)

Just in case the user is now looking in the wrong direction the angel also announces “Help is here” in a very natural sounding voice.

The angel is rendered with white robe, halo, harp, and rapidly beating wings. This is horribly clichéd, but a help system needs to be reassuring in appearance as well as function. An angel appearing as a winged flying serpent or wheel of fire would be more original and authentic (yes, really: ​​Biblically Accurate Angels) but users fleeing in terror would seriously impact the customer satisfaction scores.

Now Tom has a short but interesting conversation with the angel, beginning with a question:

  • Tom
  • Is there any way to stop these files from being deleted?
  • Angel
  • I’m sorry, you are not level five.
  • Tom
  • Angel, you’re supposed to protect the files!
  • Angel
  • Access control is restricted to level five.

Tom has made the mistake, as described in chapter 9 Anthropomorphism of the book, of ascribing more agency to this software program than it actually has. He thinks he is engaged in a conversational interface (chapter 6 Sonic Interfaces) with a fully autonomous system, which should therefore be interested in and care about the wellbeing of the entire system. Which it doesn’t, because this is just a limited-command voice interface to a guide.

Even though this is obviously scripted, rather than a genuine error I think this raises an interesting question for real world interface designers: do users expect that an interface with higher visual quality/fidelity will be more realistic in other aspects as well? If a voice interface assistant has a simple polyhedron with no attempt at photorealism (say, like Bit in Tron) or with zoomorphism (say, like the search bear in Until the End of the World) will users adjust their expectations for speech recognition downwards? I’m not aware of any research that might answer this question. Readers?

Despite Tom’s frustration, the angel has given an excellent answer – for a guide. A very simple help program would have recited the command(s) that could be used to protect files against deletion. Which would have frustrated Tom even more when he tried to use one and got some kind of permission denied error. This program has checked whether the user can actually use commands before responding.

This does contradict the earlier VR demonstration where we were told that the user had unlimited access. I would explain this as being “unlimited read access, not write”, but the presenter didn’t think it worthwhile to go into such detail for the mostly non-technical audience.

Tom is now aware that he is under even more time pressure as the Meredith avatar is still moving around the room. Realising his mistake, he uses the voice interface as a query language.

“Show me all communications with Malaysia.”
“Telephone or video?”
“Video.”

This brings up a more conventional looking GUI window because not everything in virtual reality needs to be three-dimensional. It’s always tempting for a 3D programmer to re-implement everything, but it’s also possible to embed 2D GUI applications into a virtual world.

Tom looks at a conventional 2D display of file icons inside VR. Disclosure (1994)

The window shows a thumbnail icon for each recorded video conference call. This isn’t very helpful, so Tom again decides that a voice query will be much faster than looking at each one in turn.

“Show me, uh, the last transmission involving Meredith.”

There’s a short 2D transition effect swapping the thumbnail icon display for the video call itself, which starts playing at just the right point for plot purposes.

Tom watches a previously recorded video call made by Meredith (right). Disclosure (1994)

While Tom is watching and listening, Meredith is still typing commands. The camera orbits around behind the video conference call window so we can see the Meredith avatar approach, which also shows us that this window is slightly three dimensional, the content floating a short distance in front of the frame. The film then cuts away briefly to show Meredith confirming her “kill all” command. The video conference recordings are deleted, including the one Tom is watching.

Tom is informed that Meredith (seen here in the background as a wireframe avatar) is deleting the video call. Disclosure (1994)

This is also the moment when the downstairs VIPs return to the hotel suite, so the scene ends with Tom managing to sneak out without being detected.

Virtual reality has saved the day for Tom. The documents and video conference calls have been deleted by Meredith, but he knows that they once existed and has a colleague retrieve the files he needs from the backup tapes. (Which is good writing: the majority of companies shown in film and TV never seem to have backups for files, no matter how vital.) Meredith doesn’t know that he knows, so he has the upper hand to expose her plot.

Analysis

How believable is the interface?

I won’t spend much time on the hardware, since our focus is on file browsing in three dimensions. From top to bottom, the virtual reality system starts as believable and becomes less so.

Hardware

The headset and glove look like real VR equipment, believable in 1994 and still so today. Having only one glove is unusual, and makes impossible some of the common gesture actions described in chapter 5 of Make It So, which require both hands.

The “laser scanners” that create the 3D geometry and texture maps for the 3D avatar and perform real time body tracking would more likely be cameras, but that would not sound as cool.

And lastly the walking platform apparently requires our user to stand on large marbles or ball bearings and stay balanced while wearing a headset. Uh…maybe…no. Apologetics fails me. To me it looks like it would be uncomfortable to walk on, almost like deterrent paving.

Software

The Corridor, unlike the 3D file browser used in Jurassic Park, is a special effect created for the film. It was a mostly-plausible, near future system in 1994, except for the photorealistic avatar. Usually this site doesn’t discuss historical context (the  “new criticism” stance), but I think in this case it helps to explain how this interface would have appeared to audiences almost two decades ago.

I’ll start with the 3D graphics of the virtual building. My initial impression was that The Corridor could have been created as an interactive program in 1994, but that was my memory compressing the decade. During the 1990s 3D computer graphics, both interactive and CGI, improved at a phenomenal rate. The virtual building would not have been interactive in 1994, was possible on the most powerful systems six years later in 2000, and looks rather old-fashioned compared to what the game consoles of the 21st C can achieve.

For the voice interface I made the opposite mistake. Voice interfaces on phones and home computing appliances have become common in the second decade of the 21st C, but in reality are much older. Apple Macintosh computers in 1994 had text-to-speech synthesis with natural sounding voices and limited vocabulary voice command recognition. (And without needing an Internet connection!) So the voice interface in the scene is believable.

The multi-user aspects of The Corridor were possible in 1994. The wireframe avatars for users not in virtual reality are unflattering or perhaps creepy, but not technically difficult. As a first iteration of a prototype system it’s a good attempt to span a range of hardware capabilities.

The virtual reality avatar, though, is not believable for the 1990s and would be difficult today. Photographs of the body, made during the startup scan, could be used as a texture map for the VR avatar. But live video of the face would be much more difficult, especially when the face is partly obscured by a headset.

How well does the interface inform the narrative of the story?

The virtual reality system in itself is useful to the overall narrative because it makes the Digicom company seem high tech. Even in 1994 CD-ROM drives weren’t very interesting.

The Corridor is essential to the tension of the scene where Tom uses it to find the files, because otherwise the scene would be much shorter and really boring. If we ignore the virtual reality these are the interface actions:

  • Tom reads an email.
  • Meredith deletes the folder containing those emails.
  • Tom finds a folder full of recorded video calls.
  • Tom watches one recorded video call.
  • Meredith deletes the folder containing the video calls.

Imagine how this would have looked if both were using a conventional 2D GUI, such as the Macintosh Finder or MS Windows Explorer. Double click, press and drag, double click…done.

The Corridor slows down Tom’s actions and makes them far more visible and understandable. Thanks to the virtual reality avatar we don’t have to watch an actor push a mouse around. We see him moving and swiping, be surprised and react; and the voice interface adds extra emotion and some useful exposition. It also helps with the plot, giving Tom awareness of what Meredith is doing without having to actively spy on her, or look at some kind of logs or recordings later on.

Meredith, though, can’t use the VR system because then she’d be aware of Tom as well. Using a conventional workstation visually distinguishes and separates Meredith from Tom in the scene.

So overall, though the “action” is pretty mundane, it’s crucial to the plot, and the VR interface helps make this interesting and more engaging.

How well does the interface equip the character to achieve their goals?

As described in the film itself, The Corridor is a prototype for demonstrating virtual reality. As a file browser it’s awful, but since Tom has lost all his normal privileges this is the only system available, and he does manage to eventually find the files he needs.

At the start of the scene, Tom spends quite some time wandering around a vast multi-storey building without a map, room numbers, or even coordinates overlaid on his virtual view. Which seems rather pointless because all the files are in one room anyway. As previously discussed for Johnny Mnemonic, walking or flying everywhere in your file system seems like a good idea at first, but often becomes tedious over time. Many actual and some fictional 3D worlds give users the ability to teleport directly to any desired location.

Then the file drawers in each cabinet have no labels either, so Tom has to look carefully at each one in turn. There is so much more the interface could be doing to help him with his task, and even help the users of the VR demo learn and explore its technology as well.

Contrast this with Meredith, who uses her command line interface and 2D GUI to go through files like a chainsaw.

Tom becomes much more efficient with the voice interface. Which is just as well, because if he hadn’t, Meredith would have deleted the video conference recordings while he was still staring at virtual filing cabinets. However neither the voice interface nor the corresponding file display need three dimensional graphics.

There is hope for version 2.0 of The Corridor, even restricting ourselves to 1994 capabilities. The first and most obvious is to copy 2D GUI file browsers, or the 3D file browser from Jurassic Park, and show the corresponding text name next to each graphical file or folder object. The voice interface is so good that it should be turned on by default without requiring the angel. And finally add some kind of map overlay with a you are here moving dot, like the maps that players in 3D games such as Doom could display with a keystroke.

Film making challenge: VR on screen

Virtual reality (or augmented reality systems such as Hololens) provide a better viewing experience for 3D graphics by creating the illusion of real three dimensional space rather than a 2D monitor. But it is always a first person view and unlike conventional 2D monitors nobody else can usually see what the VR user is seeing without a deliberate mirroring/debugging display. This is an important difference from other advanced or speculative technologies that film makers might choose to include. Showing a character wielding a laser pistol instead of a revolver or driving a hover car instead of a wheeled car hardly changes how to stage a scene, but VR does.

So, how can we show virtual reality in film?

There’s the first-person view corresponding to what the virtual reality user is seeing themselves. (Well, half of what they see since it’s not stereographic, but it’s cinema VR, so close enough.) This is like watching a screencast of someone else playing a first person computer game, the original active experience of the user becoming passive viewing by the audience. Most people can imagine themselves in the driving seat of a car and thus make sense of the turns and changes of speed in a first person car chase, but the film audience probably won’t be familiar with the VR system depicted and will therefore have trouble understanding what is happening. There’s also the problem that viewing someone else’s first-person view, shifting and changing in response to their movements rather than your own, can make people disoriented or nauseated.

A third-person view is better for showing the audience the character and the context in which they act. But not the diegetic real-world third-person view, which would be the character wearing a geeky headset and poking at invisible objects. As seen in Disclosure, the third person view should be within the virtual reality.

But in doing that, now there is a new problem: the avatar in virtual reality representing the real character. If the avatar is too simple the audience may not identify it with the real world character and it will be difficult to show body language and emotion. More realistic CGI avatars are increasingly expensive and risk falling into the Uncanny Valley. Since these films are science fiction rather than factual, the easy solution is to declare that virtual reality has achieved the goal of being entirely photorealistic and just film real actors and sets. Adding the occasional ripple or blur to the real world footage to remind the audience that it’s meant to be virtual reality, again as seen in Disclosure, is relatively cheap and quick.
So, solving all these problems results in the cinematic trope we can call Extradiegetic Avatars, which are third-person, highly-lifelike “renderings” of characters, with a telltale Hologram Projection Imperfection for audience readability, that may or may not be possible within the world of the film itself.

IMDB: https://www.imdb.com/title/tt0109635/Currently streaming on:

St. God’s: Intake

In their forecasting workshops, the Institute for the Future trains practitioners to sensitize themselves to “signals,” something that may seem banal but on reflection foretells great change or deep meaning. That story about the arctic penguins who accepted a furry remote controlled camera as a chick is one of mine. Still wrestling with its implications. This interface is another.

After Joe walks past the FloorMaster and Insurance Slot Machines, he finally makes it up to the triage desk. It’s labeled CHECK-IN, and the sign devotes a large portion of its space to advertising. He speaks to the employee there, named Biggiez, who blankly listens to him talk about how he’s feeling. As he talks, she looks down at a wide panel of buttons, floating her pointing finger above the unlabeled icons that kind-of describe common ailments.

When Joe says, “I don’t even know where I am,” she finally pushes an icon featuring a stick figure, shrugging, with two question marks floating in the space beside its sad face. In response, it lights up, we hear a ding, and a SMARTSPEEK device on Biggiez’ blouse says, “Please proceed to the diagnostic area on the right…and have a healthy day.” Joe moves on to the diagnosis bay, which I’ll discuss in the next post.

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hospitle-register-FINAL

A shout-out to these icons

While I normally stick to the canon of what actually appears in the final edit, these are hilarious, and the designer has published the lot of them online, so feast your sense of humor on the whole smörgåsbord.

Behold them. They are, literally, 9 kinds of funny.

  1. Some are slapstick. Squirting hole in butt cheek. Hole in gut. Ow, my balls.
  2. Some point to the stupidity of the patients. Baby drop. Things-what-damaged-my-head (lightning, knife, nail, gun, bump). All the evisceration.
  3. Some point to the stupidity of the maker of the panel. Options for gender include and are limited to (rather than, say, the much more reasonable 63:
    • I cannot tell. (Alternately: They are feeling gender dysphoria.)
    • They are hermaphroditic/intersexed.
    • They are a female to male transsexual.
  4. Some point to not-hospital problems. Feeling angry.
  5. Some point to not-problems. Thinking of atoms. I recycled.
  6. Some are nigh-impossible. Hello, I am dead by decapitation. Have I drowned? I am in such pain that I have gained a third eye.
  7. Some show how slipshod the QA on this thing was. Two left/right arrows (when there’s nothing), two guns-to-head
  8. Unhelpful nuance. My arm is chopped off. My leg is chopped off. My scalp, arm, and lower leg are chopped off.
  9. Some are inscrutable. An asterisk. A takete (with no baluba). Updown.

That’s graphics carrying quite a bit of comedy load here. Readers interested in behind-the-scenes will like to know they were made by designer Ellen Lampl. (A significant portion of her portfolio is film graphics, so be sure to check it out.) In 2014 she had an interview with Phil Edwards which you can read on triviahappy.com, where she tells more about her process.

Idiocracy_triage05

The set is even funnier because of course how could the breadth of human problems be reduced down to 48? (And these 48.) There are 14,400 codes in IDC-10 alone. What is Biggiez supposed to do if Joe was complaining about being struck by duck? IDC can handle that. (No really.)

But aside from praising the comedy, let me do my due diligence and discuss four (off the top of my head) improvements that could be made if this was a real system. Even for morons.

How about labels?

Yeah. Not a single one of them are labeled, introducing way too much ambiguity. Labels don’t always provide the specificity they need, but not having them on icons practically assures it.

Allow multiple ailments

Another failing of the panel is that is doesn’t appear to handle multiple ailments. In fact, Joe complains about hallucinations (R443), a headache (R51), and aching joints (need some help with that one, but her finger is so close to the knee icon), but she only indicates the one about confusion. You’d hope there was some way for her to touch an icon for every ailment, and then submit them but that just doesn’t seem to be the case. Maybe patients just have to keep coming back to check-in to care of each thing, one at a time.

Rank urgency

The purpose of triage is first to rank the urgency of the need medical care. The gal with the baby dropping needs to be seen now, but the gal who just has some questions can wait over there for a while. How would this panel code urgency?

ct2Czbd

Urgency might be just part of the code (gun to head less than knife buried in head), but that would mean this panel would have to have separate icons for light scratch to the scalp and a gaping free flowing head wound, and they just don’t require the same levels of attention.

The panel seems to have a simple pain scale on the left of [happy | sad | neutral], but since Biggiez doesn’t touch them, it’s not clear that these work like a chorded button or some separate code for someone who comes in complaining about their base emotional state.

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A better system would let you identify the problem and pain scale separately, as different facets of the complaint.

Chunk stuff

Just to make sure I’m saying the 101 layout principle: if you really had a panel of flat options, chunking them into groups helps the user understand, recall, and find items.

hospitle-register-chunked

This points to an opportunity

So of course there are lots of reasons why this is funny as hell, breaking lots of fundamentals for a funny, body-horror kind of joke while Joe figures things out.

But I think the reason this interface has really stuck with me is that it would pass a usability test. As in, Biggiez finds it perfectly easy to use. She can scan the icons, tell them apart, select one with ease. Hell, the SMARTSPEEK even makes sure she can’t mess up telling the patient what to do next. This would get a very high Net Promoter Score. It would do well on any self-reporting satisfaction measure. And it still sucks.

smartspeek-poster-1

Sure, it would fail an efficacy test, but what if we took on the hubris of rethinking the role of the interface here. To the point, this interface lets Biggiez just stay dumb. (And we have way too much of that in the world as it is.) What if it could make Biggiez smarter?

First draft: What if two nurses listened to the patient’s complaints side-by-side, and their codings were only revealed to each other when they’d both completed them. Then, as the patient went through diagnosis, a fedback loop rewarded the nurse who was most correct. The reward could be money, or rankings amongst peers, or almost anything really? Biggiez would have incentives to not just do the task (or have the task done for her.) She would have incentives to get better and smarter at her job.

This may not be the best actual design proposal, but I’m intrigued by this possibility. What if our interfaces could make everyone who used them smarter? Faster? Stronger? (Musical break.) What if every technology was like this? With technology everywhere, what if technology made us better instead of treated us like petri dishes for colonizing?

I am thinking about it.

Fighting Idiocracy

Another way you can help fight American idiocracy is to sign up to volunteer your time for the last weekend. As The Last Weekend notes, “Study after study shows that the most effective way to get people to vote is by having conversations with them in the four days before Election Day (Saturday, November 3rd – Tuesday, November 6th).” It’s a short commitment for that last big push before the election. Sign up now at https://thelastweekend.org/.

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Cyberspace: Beijing Hotel

After selecting its location from a map, Johnny is now in front of the virtual entrance to the hotel. The virtual Beijing has a new color scheme, mostly orange with some red.

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The “entrance” is another tetrahedral shape made from geometric blocks. It is actually another numeric keypad. Johnny taps the blocks to enter a sequence of numbers.

The tetrahedral keypad

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Note that there can be more than one digit within a block. I mentioned earlier that it can be difficult to “press” with precision in virtual reality due to the lack of tactile feedback. Looking closely, here the fingers of Johnny’s “hands” cast a shadow on the pyramid, making depth perception easier.

Something is wrong, and Johnny receives an electric shock.

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He reacts as if the shock is real, pulling his hands back and cursing.

In the 1980s and 1990s cyberpunk books such as Neuromancer and Hardwired and roleplaying games such as Cyberpunk and ShadowRun suggested that future virtual reality systems would be able to physically attack users, the dreaded “Black ICE”. While the more vigilant Internet copyright enforcers would probably be in favour, it seems unlikely that the liability lawyers at any computer manufacturer would allow a product that could electrocute users to be released, or that users would agree to put something like that on their hands. So this is most likely  just Johnny expressing the same frustration as a current day video gamer who loses a life in a first person shooter.

The last necessary step before being granted access is, for some reason, to reshape the pyramid.

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Here the pyramid serves as a combination lock or puzzle as well as a keypad. It’s not obvious, but Johnny does make a small 3D rotating gesture on the entire pyramid before pulling and pushing blocks around. You can also see a second layer of structure underneath the moving shapes.

Is this an effective security system? Not really. Two-factor authentication systems rely both on knowingsomething, here a numeric code, and either havingsomething, such as a specific mobile phone or token generator, or beingsomeone, with a specific fingerprint. Reshaping the blocks is just a second thing the would-be user must know, and is just as vulnerable to being guessed as the numeric code. On the other hand, it might be enough to keep out simple-minded attacks that only try the first step.

The floorplan

The “interior” of the hotel site is first displayed as a flat plan view. This builds up incrementally, a transition known among VR developers since the film Tron came out as “rezzing up”. The completed plan then rotates into a 3D structure.

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We hear the voice feedback announce “General accounts selected” but don’t see how Johnny did this. A window expands out, and Johnny splits it in half to reveal some tabular data.

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The fax and phone records are displayed in a simple tabular view, which would not look out of place on any 1995 or indeed current day desktop computer spreadsheet. There’s no need to use 3D graphics for such this.

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There are new interface elements here, overlaying the tabular data in pink. At the top we can read SEARCH > FAX CHARGES: FOUND. And on the right is a set of inscrutable numbers with headings GRID, LEVEL, MENU, and XYZ. This could be some orientation within the data, but it doesn’t make sense. In the lower-left we see a label for elevation, with data as “coordinates in sector 4.”

Below that a 9-key arrangement with arrow shapes. Perhaps this is a navigation aid for people using conventional 2D desktop interfaces rather than full virtual reality equipment, allowing them to move around by clicking the onscreen arrows or pressing the equivalent keys. If the keys are similar to those used in computer games, the up and down arrow keys move forward or backwards and the left and right keys rotate, assuming movement is predominantly in the horizontal plane. The other keys might be for banking or vertical movement.

Johnny searches for the outgoing fax. He does not use any graphical gestures for this, instead specifying the search date and time ranges by speaking. Words and operators are more precise than graphic symbols for this kind of database query, but typing on a virtual keyboard would be more awkward than speech.

When the particular table cell is found, he uses the fingertips of both hands to expand the contents, one of the standard gestures described in the Make It So book.

Not surprisingly for a Beijing hotel, the internal records are not in English. Johnny again uses a voice command to ask for translation.

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The hotel record is just the metadata, not the actual images he’s looking for, suggesting that “fax” system is fully digital and the faxes themselves are treated like modern email messages and deleted once sent. The metadata does tell Johnny that the images were faxed to a online copyshop in Newark. Since it is network connected, Johnny can jump straight to it in cyberspace.

Cyberspace: Navigation

Cyberspace is usually considered to be a 3D spatial representation of the Internet, an expansion of the successful 2D desktop metaphor. The representation of cyberspace used in books such as Neuromancer and Snow Crash, and by the film Hackers released in the same year, is an abstract cityscape where buildings represent organisations or individual computers, and this what we see in Johnny Mnemonic. How does Johnny navigate through this virtual city?

Gestures and words for flying

Once everything is connected up, Johnny starts his journey with an unfolding gesture. He then points both fingers forward. From his point of view, he is flying through cyberspace. He then holds up both hands to stop.

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Both these gestures were commonly used in the prototype VR systems of 1995. They do however conflict with the more common gestures for manipulating objects in volumetric projections that are described in Make It So chapter 5. It will be interesting to see which set of gestures is eventually adopted, or whether they can co-exist.

Later we will see Johnny turn and bank by moving his hands independently.

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We also see him using voice commands, saying “hold it” to stop forward motion immediately. Later we see him stretch one arm out and bring it back, apparently reversing a recent move.

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In cyberpunk and related fiction users fly everywhere in cyberspace, a literal interpretation of the spatial metaphor. This is also how users in our real world MUD and MOO cyberspaces start. After a while, travelling through all the intermediate locations between your start and destination gets tedious. MUDs and MOOs allow teleporting, a direct jump to the desired location, and the cyberspace in Johnny Mnemonic has a similar capability.

Gestures for teleporting

Mid sequence, Johnny wants to jump to the Beijing hotel where the upload took place. To do this, he uses a blue geometric shape at the lower left of his view, looking like a high tech, floating tetrahedron. Johnny slowly spins this virtual object using repeated flicking gestures with his left hand, with his ring and middle fingers held together.

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It looks very similar to the gesture used on a current-day smartphone to flick through a photo album or set of application icon screens. And in this case, it causes a blue globe to float into view (see below).

Johnny grabs this globe and unfolds it into a fullscreen window, using the standard Hollywood two handed “spread” gesture described in Chapter 5 of Make It So.

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The final world map fills the entire screen. Johnny uses his left hand to enter a number on a HUD style overlay keypad, then taps on the map to indicate China.

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I interpret this as Johnny using the hotel phone number to specify his destination. It would not be unusual for there to be multiple hotels with the same name within a city such as Beijing, but the phone number should be unique. But since Johnny is currently in North America, he must also specify the international dialing code or 2021 equivalent, which he can do just by pointing. And this is a well-designed user interface which accepts not only multimodal input, but in any order, rather than forcing the user to enter the country code first.

Keyboards and similar physical devices often don’t translate well into virtual reality, because tactile feedback is non-existent. Even touch typists need the feeling of the physical keyboard, in particular the slight concavity of the key tops and the orientation bumps on the F and J keys, to keep their fingers aligned. Here though there is just a small grid of virtual numbers which doesn’t require extended typing. Otherwise this is a good design, allowing Johnny to type a precise number and just point to a larger target.

Next

After he taps a location, the zoomrects indicate a transition into a new cyberspace, in this case, Beijing.

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The android David tends to the ship and the hypersleping crew during the two-year journey.

The first part of the interface for checking in on the crew is a cyan-blue touch screen labeled “HYP.SL” in the upper left hand corner. The bulk of this screen is taken up with three bands of waveforms. A “pulse” of magnification flows across the moving waveforms from left to right every second or so, but its meaning is unclear. Each waveform appears to show a great deal of data, being two dozen or so similar waveforms overlaid onto a single graph. (Careful observers will note that these bear a striking resemblance to the green plasma-arc alien interface seen later in the film, and so their appearance may have been driven stylistically.)

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To the right of each waveform is a medium-sized number (in Eurostile) indicating the current state of the index. They are color-coded for easy differentiation. In contrast, the lines making up the waveform are undifferentiated, so it’s hard to tell if the graph shows multiple data points plotted to a single graph, or a single datapoint across multiple times. Whatever the case, the more complex graph would make identifying a recent trend more complicated. If it’s useful to summarize the information with a single number on the right, it would be good to show what’s happening to that single number across the length of the graph. Otherwise, you’re pushing that trendspotting off to the user’s short term memory and risking missing opportunities for preventative measures.

Another, small diagram in the lower left is a force-directed, circular edge bundling diagram, but as this and the other controls on the screen are inscrutable, we cannot evaluate their usefulness in context.

After observing the screen for a few seconds, David touches the middle of the screen, a wave of distortion spreads from his finger for a half a second, and we hear a “fuzz” sound. The purpose of the touch is unclear. Since it makes no discernable change in the interface, it could be what I’ve called one free interaction, but this seems unlikely since such cinematic attention was given to it. My only other guess is to register David’s presence there like a guard tour patrol system or watchclock that ensures he’s doing his rounds.