At around the midpoint of the movie, Deckard calls Rachel from a public videophone in a vain attempt to get her to join him in a seedy bar. Let’s first look at the device, then the interactions, and finally take a critical eye to this thing.
The panel
The lower part of the panel is a set of back-lit instructions and an input panel, which consists of a standard 12-key numeric input and a “start” button. Each of these momentary pushbuttons are back-lit white and have a red outline.
In the middle-right of the panel we see an illuminated orange logo panel, bearing the Saul Bass Bell System logo and the text reading, “VID-PHŌN” in some pale yellow, custom sans-serif logotype. The line over the O, in case you are unfamiliar, is a macron, indicating that the vowel below should be pronounced as a long vowel, so the brand should be pronounced “vid-phone” not “vid-fahn.”
In the middle-left there is a red “transmitting” button (in all lower case, a rarity) and a black panel that likely houses the camera and microphone. The transmitting button is dark until he interacts with the 12-key input, see below.
At the top of the panel, a small cathode-ray tube screen at face height displays data before and after the call as well as the live video feed during the call. All the text on the CRT is in a fixed-width typeface. A nice bit of worldbuilding sees this screen covered in Sharpie graffiti.
The interaction
His interaction is straightforward. He approaches the nook and inserts a payment card. In response, the panel—including its instructions and buttons—illuminates. A confirmation of the card holder’s identity appears in the in the upper left of the CRT, i.e. “Deckard, R.,” along with his phone number, “555-6328” (Fun fact: if you misdialed those last four numbers you might end up talking to the Ghostbusters) and some additional identifying numbers.
A red legend at the bottom of the CRT prompts him to “PLEASE DIAL.” It is outlined with what look like ASCII box-drawing characters. He presses the START button and then dials “555-7583” on the 12-key. As soon as the first number is pressed, the “transmitting” button illuminates. As he enters digits, they are simultaneously displayed for him on screen.
His hands are not in-frame as he commits the number and the system calls Rachel. So whether he pressed an enter key, #, or *; or the system just recognizes he’s entered seven digits is hard to say.
After their conversation is complete, her live video feed goes blank, and TOTAL CHARGE $1.25, is displayed for his review.
Chapter 10 of the book Make It So: Interaction Design Lessons from Science Fiction is dedicated to Communication, and in this post I’ll use the framework I developed there to review the VID-PHŌN, with one exception: this device is public and Deckard has to pay to use it, so he has to specify a payment method, and then the system will report back total charges. That wasn’t in the original chapter and in retrospect, it should have been.
Ergonomics
Turns out this panel is just the right height for Deckard. How do people of different heights or seated in a wheelchair fare? It would be nice if it had some apparent ability to adjust for various body heights. Similarly, I wonder how it might work for differently-abled users, but of course in cinema we rarely get to closely inspect devices for such things.
Activating
Deckard has to insert a payment card before the screen illuminates. It’s nice that the activation entails specifying payment, but how would someone new to the device know to do this? At the very least there should be some illuminated call to action like “insert payment card to begin,” or better yet some iconography so there is no language dependency. Then when the payment card was inserted, the rest of the interface can illuminate and act as a sort of dial-tone that says, “OK, I’m listening.”
Specifying a recipient: Unique Identifier
In Make It So, I suggest five methods of specifying a recipient: fixed connection, operator, unique identifier, stored contacts, and global search. Since this interaction is building on the experience of using a 1982 public pay phone, the 7-digit identifier quickly helps audiences familiar with American telephone standards understand what’s happening. So even if Scott had foreseen the phone explosion that led in 1994 to the ten-digit-dialing standard, or the 2053 events that led to the thirteen-digital-dialing standard, it would have likely have confused audiences. So it would have slightly risked the read of this scene. It’s forgivable.
Page 204–205 in the PDF and dead tree versions.
I have a tiny critique over the transmitting button. It should only turn on once he’s finished entering the phone number. That way they’re not wasting bandwidth on his dialing speed or on misdials. Let the user finish, review, correct if they need to, and then send. But, again, this is 1982 and direct entry is the way phones worked. If you misdialed, you had to hang up and start over again. Still, I don’t think having the transmitting light up after he entered the 7th digit would have caused any viewers to go all hruh?
There are important privacy questions to displaying a recipient’s number in a way that any passer-by can see. Better would have been to mount the input and the contact display on a transverse panel where he could enter and confirm it with little risk of lookie-loos and identity theives.
Audio & Video
Hopefully, when Rachel received the call, she was informed who it was and that the call was coming from a public video phone. Hopefully it also provided controls for only accepting the audio, in case she was not camera-ready, but we don’t see things from her side in this scene.
Gaze correction is usually needed in video conversation systems since each participant naturally looks at the center of the screen and not at the camera lens mounted somewhere next to its edge. Unless the camera is located in the center of the screen (or the other person’s image on the screen), people would not be “looking” at the other person as is almost always portrayed. Instead, their gaze would appear slightly off-screen. This is a common trope in cinema, but one which we’re become increasingly literate in, as many of us are working from home much more and gaining experience with videoconferencing systems, so it’s beginning to strain suspension of disbelief.
Also how does the sound work here? It’s a noisy street scene outside of a cabaret. Is it a directional mic and directional speaker? How does he adjust the volume if it’s just too loud? How does it remain audible yet private? Small directional speakers that followed his head movements would be a lovely touch.
And then there’s video privacy. If this were the real world, it would be nice if the video had a privacy screen filter. That would have the secondary effect of keeping his head in the right place for the camera. But that is difficult to show cinemagentically, so wouldn’t work for a movie.
Ending the call
Rachel leans forward to press a button on her home video phone end her part of the call. Presumably Deckard has a similar button to press on his end as well. He should be able to just yank his card out, too.
The closing screen is a nice touch, though total charges may not be the most useful thing. Are VID-PHŌN calls a fixed price? Then this information is not really of use to him after the call as much as it is beforehand. If the call has a variable cost, depending on long distance and duration, for example, then he would want to know the charges as the call is underway, so he can wrap things up if it’s getting too expensive. (Admittedly the Bell System wouldn’t want that, so it’s sensible worldbuilding to omit it.) Also if this is a pre-paid phone card, seeing his remaining balance would be more useful.
But still, the point was that total charges of $1.25 was meant to future-shocked audiences of the time, since public phone charges in the United States at the time were $0.10. His remaining balance wouldn’t have shown that and not had the desired effect. Maybe both? It might have been a cool bit of worldbuilding and callback to build on that shock to follow that outrageous price with “Get this call free! Watch a video of life in the offworld colonies! Press START and keep your eyes ON THE SCREEN.”
Back to Blade Runner. I mean, the pandemic is still pandemicking, but maybe this will be a nice distraction while you shelter in place. Because you’re smart, sheltering in place as much as you can, and not injecting disinfectants. And, like so many other technologies in this film, this will take a while to deconstruct, critique, and reimagine.
Description
Doing his detective work, Deckard retrieves a set of snapshots from Leon’s hotel room, and he brings them home. Something in the one pictured above catches his eye, and he wants to investigate it in greater detail. He takes the photograph and inserts it in a black device he keeps in his living room.
Note: I’ll try and describe this interaction in text, but it is much easier to conceptualize after viewing it. Owing to copyright restrictions, I cannot upload this length of video with the original audio, so I have added pre-rendered closed captions to it, below. All dialogue in the clip is Deckard.
Deckard does digital forensics, looking for a lead.
He inserts the snapshot into a horizontal slit and turns the machine on. A thin, horizontal orange line glows on the left side of the front panel. A series of seemingly random-length orange lines begin to chase one another in a single-row space that stretches across the remainder of the panel and continue to do so throughout Deckard’s use of it. (Imagine a news ticker, running backwards, where the “headlines” are glowing amber lines.) This seems useless and an absolutely pointless distraction for Deckard, putting high-contrast motion in his peripheral vision, which fights for attention with the actual, interesting content down below.
If this is distracting you from reading, YOU SEE MY POINT.
After a second, the screen reveals a blue grid, behind which the scan of the snapshot appears. He stares at the image in the grid for a moment, and speaks a set of instructions, “Enhance 224 to 176.”
In response, three data points appear overlaying the image at the bottom of the screen. Each has a two-letter label and a four-digit number, e.g. “ZM 0000 NS 0000 EW 0000.” The NS and EW—presumably North-South and East-West coordinates, respectively—immediately update to read, “ZM 0000 NS 0197 EW 0334.” After updating the numbers, the screen displays a crosshairs, which target a single rectangle in the grid.
A new rectangle then zooms in from the edges to match the targeted rectangle, as the ZM number—presumably zoom, or magnification—increases. When the animated rectangle reaches the targeted rectangle, its outline blinks yellow a few times. Then the contents of the rectangle are enlarged to fill the screen, in a series of steps which are punctuated with sounds similar to a mechanical camera aperture. The enlargement is perfectly resolved. The overlay disappears until the next set of spoken commands. The system response between Deckard’s issuing the command and the device’s showing the final enlarged image is about 11 seconds.
Deckard studies the new image for awhile before issuing another command. This time he says, “Enhance.” The image enlarges in similar clacking steps until he tells it, “Stop.”
Other instructions he is heard to give include “move in, pull out, track right, center in, pull back, center, and pan right.” Some include discrete instructions, such as, “Track 45 right” while others are relative commands that the system obeys until told to stop, such as “Go right.”
Using such commands he isolates part of the image that reveals an important clue, and he speaks the instruction, “Give me a hard copy right there.” The machine prints the image, which Deckard uses to help find the replicant pictured.
This image helps lead him to Zhora.
I’d like to point out one bit of sophistication before the critique. Deckard can issue a command with or without a parameter, and the inspector knows what to do. For example, “Track 45 right” and “Track right.” Without the parameter, it will just do the thing repeatedly until told to stop. That helps Deckard issue the same basic command when he knows exactly where he wants to look and when doesn’t know what exactly what he’s looking for. That’s a nice feature of the language design.
But still, asking him to provide step-by-step instructions in this clunky way feels like some high-tech Big Trak. (I tried to find a reference that was as old as the film.) And that’s not all…
Some critiques, as it is
Can I go back and mention that amber distracto-light? Because it’s distracting. And pointless. I’m not mad. I’m just disappointed.
It sure would be nice if any of the numbers on screen made sense, and had any bearing with the numbers Deckard speaks, at any time during the interaction. For instance, the initial zoom (I checked in Photoshop) is around 304%, which is neither the 224 or 176 that Deckard speaks.
It might be that each square has a number, and he simply has to name the two squares at the extents of the zoom he wants, letting the machine find the extents, but where is the labeling? Did he have to memorize an address for each pixel? How does that work at arbitrary levels of zoom?
And if he’s memorized it, why show the overlay at all?
Why the seizure-inducing flashing in the transition sequences? Sure, I get that lots of technologies have unfortunate effects when constrained by mechanics, but this is digital.
Why is the printed picture so unlike the still image where he asks for a hard copy?
Gaze at the reflection in Ford’s hazel, hazel eyes, and it’s clear he’s playing Missile Command, rather than paying attention to this interface at all. (OK, that’s the filmmaker’s issue, not a part of the interface, but still, come on.)
The photo inspector: My interface is up HERE, Rick.
How might it be improved for 1982?
So if 1982 Ridley Scott was telling me in post that we couldn’t reshoot Harrison Ford, and we had to make it just work with what we had, here’s what I’d do…
Squash the grid so the cells match the 4:3 ratio of the NTSC screen. Overlay the address of each cell, while highlighting column and row identifiers at the edges. Have the first cell’s outline illuminate as he speaks it, and have the outline expand to encompass the second named cell. Then zoom, removing the cell labels during the transition. When at anything other than full view, display a map across four cells that shows the zoom visually in the context of the whole.
Rendered in glorious 4:3 NTSC dimensions.
With this interface, the structure of the existing conversation makes more sense. When Deckard said, “Enhance 203 to 608” the thing would zoom in on the mirror, and the small map would confirm.
The numbers wouldn’t match up, but it’s pretty obvious from the final cut that Scott didn’t care about that (or, more charitably, ran out of time). Anyway I would be doing this under protest, because I would argue this interaction needs to be fixed in the script.
How might it be improved for 2020?
What’s really nifty about this technology is that it’s not just a photograph. Look close in the scene, and Deckard isn’t just doing CSI Enhance! commands (or, to be less mocking, AI upscaling). He’s using the photo inspector to look around corners and at objects that are reconstructed from the smallest reflections. So we can think of the interaction like he’s controlling a drone through a 3D still life, looking for a lead to help him further the case.
With that in mind, let’s talk about the display.
Display
To redesign it, we have to decide at a foundational level how we think this works, because it will color what the display looks like. Is this all data that’s captured from some crazy 3D camera and available in the image? Or is it being inferred from details in the 2 dimensional image? Let’s call the first the 3D capture, and the second the 3D inference.
If we decide this is a 3-D capture, then all the data that he observes through the machine has the same degree of confidence. If, however, we decide this is a 3D inferrer, Deckard needs to treat the inferred data with more skepticism than the data the camera directly captured. The 3-D inferrer is the harder problem, and raises some issues that we must deal with in modern AI, so let’s just say that’s the way this speculative technology works.
The first thing the display should do it make it clear what is observed and what is inferred. How you do this is partly a matter of visual design and style, but partly a matter of diegetic logic. The first pass would be to render everything in the camera frustum photo-realistically, and then render everything outside of that in a way that signals its confidence level. The comp below illustrates one way this might be done.
Modification of a pair of images found on Evermotion
In the comp, Deckard has turned the “drone” from the “actual photo,” seen off to the right, toward the inferred space on the left. The monochrome color treatment provides that first high-confidence signal.
In the scene, the primary inference would come from reading the reflections in the disco ball overhead lamp, maybe augmented with plans for the apartment that could be found online, or maybe purchase receipts for appliances, etc. Everything it can reconstruct from the reflection and high-confidence sources has solid black lines, a second-level signal.
The smaller knickknacks that are out of the reflection of the disco ball, and implied from other, less reflective surfaces, are rendered without the black lines and blurred. This provides a signal that the algorithm has a very low confidence in its inference.
This is just one (not very visually interesting) way to handle it, but should illustrate that, to be believable, the photo inspector shouldn’t have a single rendering style outside the frustum. It would need something akin to these levels to help Deckard instantly recognize how much he should trust what he’s seeing.
Flat screen or volumetric projection?
Modern CGI loves big volumetric projections. (e.g. it was the central novum of last year’s Fritz winner, Spider-Man: Far From Home.) And it would be a wonderful juxtaposition to see Deckard in a holodeck-like recreation of Leon’s apartment, with all the visual treatments described above.
But…
Also seriously who wants a lamp embedded in a headrest?
…that would kind of spoil the mood of the scene. This isn’t just about Deckard’s finding a clue, we also see a little about who he is and what his life is like. We see the smoky apartment. We see the drab couch. We see the stack of old detective machines. We see the neon lights and annoying advertising lights swinging back and forth across his windows. Immersing him in a big volumetric projection would lose all this atmospheric stuff, and so I’d recommend keeping it either a small contained VP, like we saw in Minority Report, or just keep it a small flat screen.
OK, so we have an idea about how the display would (and shouldn’t) look, let’s move on to talk about the inputs.
Inputs
To talk about inputs, then, we have to return to a favorite topic of mine, and that is the level of agency we want for the interaction. In short, we need to decide how much work the machine is doing. Is the machine just a manual tool that Deckard has to manipulate to get it to do anything? Or does it actively assist him? Or, lastly, can it even do the job while his attention is on something else—that is, can it act as an agent on his behalf? Sophisticated tools can be a blend of these modes, but for now, let’s look at them individually.
Manual Tool
This is how the photo inspector works in Blade Runner. It can do things, but Deckard has to tell it exactly what to do. But we can still improve it in this mode.
We could give him well-mapped physical controls, like a remote control for this conceptual drone. Flight controls wind up being a recurring topic on this blog (and even came up already in the Blade Runner reviews with the Spinners) so I could go on about how best to do that, but I think that a handheld controller would ruin the feel of this scene, like Deckard was sitting down to play a video game rather than do off-hours detective work.
Special edition made possible by our sponsor, Tom Nook. (I hope we can pay this loan back.)
Similarly, we could talk about a gestural interface, using some of the synecdochic techniques we’ve seen before in Ghost in the Shell. But again, this would spoil the feel of the scene, having him look more like John Anderton in front of a tiny-TV version of Minority Report’s famous crime scrubber.
One of the things that gives this scene its emotional texture is that Deckard is drinking a glass of whiskey while doing his detective homework. It shows how low he feels. Throwing one back is clearly part of his evening routine, so much a habit that he does it despite being preoccupied about Leon’s case. How can we keep him on the couch, with his hand on the lead crystal whiskey glass, and still investigating the photo? Can he use it to investigate the photo?
Here I recommend a bit of ad-hoc tangible user interface. I first backworlded this for The Star Wars Holiday Special, but I think it could work here, too. Imagine that the photo inspector has a high-resolution camera on it, and the interface allows Deckard to declare any object that he wants as a control object. After the declaration, the camera tracks the object against a surface, using the changes to that object to control the virtual camera.
In the scene, Deckard can declare the whiskey glass as his control object, and the arm of his couch as the control surface. Of course the virtual space he’s in is bigger than the couch arm, but it could work like a mouse and a mousepad. He can just pick it up and set it back down again to extend motion.
This scheme takes into account all movement except vertical lift and drop. This could be a gesture or a spoken command (see below).
Going with this interaction model means Deckard can use the whiskey glass, allowing the scene to keep its texture and feel. He can still drink and get his detective on.
Tipping the virtual drone to the right.
Assistant Tool
Indirect manipulation is helpful for when Deckard doesn’t know what he’s looking for. He can look around, and get close to things to inspect them. But when he knows what he’s looking for, he shouldn’t have to go find it. He should be able to just ask for it, and have the photo inspector show it to him. This requires that we presume some AI. And even though Blade Runner clearly includes General AI, let’s presume that that kind of AI has to be housed in a human-like replicant, and can’t be squeezed into this device. Instead, let’s just extend the capabilities of Narrow AI.
Some of this will be navigational and specific, “Zoom to that mirror in the background,” for instance, or, “Reset the orientation.” Some will more abstract and content-specific, e.g. “Head to the kitchen” or “Get close to that red thing.” If it had gaze detection, he could even indicate a location by looking at it. “Get close to that red thing there,” for example, while looking at the red thing. Given the 3D inferrer nature of this speculative device, he might also want to trace the provenance of an inference, as in, “How do we know this chair is here?” This implies natural language generation as well as understanding.
There’s nothing from stopping him using the same general commands heard in the movie, but I doubt anyone would want to use those when they have commands like this and the object-on-hand controller available.
Ideally Deckard would have some general search capabilities as well, to ask questions and test ideas. “Where were these things purchased?” or subsequently, “Is there video footage from the stores where he purchased them?” or even, “What does that look like to you?” (The correct answer would be, “Well that looks like the mirror from the Arnolfini portrait, Ridley…I mean…Rick*”) It can do pattern recognition and provide as much extra information as it has access to, just like Google Lens or IBM Watson image recognition does.
*Left: The convex mirror in Leon’s 21st century apartment. Right: The convex mirror in Arnolfini’s 15th century apartment
Finally, he should be able to ask after simple facts to see if the inspector knows or can find it. For example, “How many people are in the scene?”
All of this still requires that Deckard initiate the action, and we can augment it further with a little agentive thinking.
Agentive Tool
To think in terms of agents is to ask, “What can the system do for the user, but not requiring the user’s attention?” (I wrote a book about it if you want to know more.) Here, the AI should be working alongside Deckard. Not just building the inferences and cataloguing observations, but doing anomaly detection on the whole scene as it goes. Some of it is going to be pointless, like “Be aware the butter knife is from IKEA, while the rest of the flatware is Christofle Lagerfeld. Something’s not right, here.” But some of it Deckard will find useful. It would probably be up to Deckard to review summaries and decide which were worth further investigation.
It should also be able to help him with his goals. For example, the police had Zhora’s picture on file. (And her portrait even rotates in the dossier we see at the beginning, so it knows what she looks like in 3D for very sophisticated pattern matching.) The moment the agent—while it was reverse ray tracing the scene and reconstructing the inferred space—detects any faces, it should run the face through a most wanted list, and specifically Deckard’s case files. It shouldn’t wait for him to find it. That again poses some challenges to the script. How do we keep Deckard the hero when the tech can and should have found Zhora seconds after being shown the image? It’s a new challenge for writers, but it’s becoming increasingly important for believability.
Though I’ve never figured out why she has a snake tattoo here (and it seems really important to the plot) but then when Deckard finally meets her, it has disappeared.
Scene
Interior. Deckard’s apartment. Night.
Deckard grabs a bottle of whiskey, a glass, and the photo from Leon’s apartment. He sits on his couch and places the photo on the coffee table.
Deckard
Photo inspector.
The machine on top of a cluttered end table comes to life.
Deckard
Let’s look at this.
He points to the photo. A thin line of light sweeps across the image. The scanned image appears on the screen, pulled in a bit from the edges. A label reads, “Extending scene,” and we see wireframe representations of the apartment outside the frame begin to take shape. A small list of anomalies begins to appear to the left. Deckard pours a few fingers of whiskey into the glass. He takes a drink before putting the glass on the arm of his couch. Small projected graphics appear on the arm facing the inspector.
Deckard
OK. Anyone hiding? Moving?
Photo inspector
No and no.
Deckard
Zoom to that arm and pin to the face.
He turns the glass on the couch arm counterclockwise, and the “drone” revolves around to show Leon’s face, with the shadowy parts rendered in blue.
Deckard
What’s the confidence?
Photo inspector
95.
On the side of the screen the inspector overlays Leon’s police profile.
Deckard
Unpin.
Deckard lifts his glass to take a drink. He moves from the couch to the floor to stare more intently and places his drink on the coffee table.
Deckard
New surface.
He turns the glass clockwise. The camera turns and he sees into a bedroom.
Deckard
How do we have this much inference?
Photo inspector
The convex mirror in the hall…
Deckard
Wait. Is that a foot? You said no one was hiding.
Photo inspector
The individual is not hiding. They appear to be sleeping.
Deckard rolls his eyes.
Deckard
Zoom to the face and pin.
The view zooms to the face, but the camera is level with her chin, making it hard to make out the face. Deckard tips the glass forward and the camera rises up to focus on a blue, wireframed face.
Deckard
That look like Zhora to you?
The inspector overlays her police file.
Photo inspector
63% of it does.
Deckard
Why didn’t you say so?
Photo inspector
My threshold is set to 66%.
Deckard
Give me a hard copy right there.
He raises his glass and finishes his drink.
This scene keeps the texture and tone of the original, and camps on the limitations of Narrow AI to let Deckard be the hero. And doesn’t have him programming a virtual Big Trak.
The characters in Johnny Mnemonic make quite a few video phone calls throughout the film, enough to be grouped in their own section on interfaces.
The first thing a modern viewer will note is that only one of the phones resembles a current day handheld mobile. This looks very strange today and it’s hard to imagine why we would ever give up our beloved iPhones and Androids. I’ll just observe that accurately predicting the future is difficult (and not really the point) and move on.
More interesting is the variety of phones used. In films from the 1950s to the 1990s, everyone uses a desk phone with a handset. (For younger readers: that is the piece you picked up and held next to your ear and mouth. There’s probably one in your parents’ house.) The only changes were the gradual replacement of rotary dials by keypads, and some cordless handsets. In 21st century films everyone uses a small sleek handheld box. But in Johnny Mnemonic every phone call uses a different interface.
New Darwin
First is the phone call Johnny makes from the New Darwin hotel.
As previously discussed, Johnny is lying in bed using a remote control to select numbers on the onscreen keypad. He is facing a large wall mounted TV/display screen, with what looks like a camera at the top. The camera is realistic but unusual: as Chapter 10 of Make It So notes, films very rarely show the cameras used in visual communication.Continue reading →
After ditching Chewie, Boba Fett heads to a public video phone to make a quick report to his boss who turns out to be…Darth Vader (this was a time long before the Expanded Universe/Legends, so there was really only one villain to choose from).
To make the call, he approaches an alcove off an alley. The alcove has a screen with an orange bezel, and a small panel below it with a 12-key number panel to the left, a speaker, and a vertical slot. Below that is a set of three phone books. For our young readers, phone books are an ancient technology in which telephone numbers were printed in massive books, and copies kept at every public phone for reference by a caller.
Following Dr. Brown’s instructions, Marty heads to Café 80s where the waitstaff consists of television screens mounted on articulated arms which are suspended from the ceiling, allowing them to reach anyplace in the café. Each screen has a shelf on which small items can be delivered to a patron. Each screen features a different celebrity from the 1980s, rendered as a computer talking head and done in a jittery Max Headroom style.
The mission is world-critical, so like a cockpit, the two who are ultimately in control are kept secure. The control room is accessible (to mere humans, anyway) only through a vault door with an armed guard. Hadley and Sitterson must present IDs to the guard before he grants them access.
Sitterson and Hadley pass security.
Truman, the guard, takes and swipes their cards through a groove in a hand-held device. We are not shown what is on the tiny screen, but we do hear the device’s quick chirps to confirm the positive identity. That sound means that Truman’s eyes aren’t tied to the screen. He can listen for confirmation and monitor the people in front of him for any sign of nervousness or subterfuge.
Hadley boots up the control room screens.
The room itself tells a rich story through its interfaces alone. The wooden panels at the back access Bronze Age technology with its wooden-handled gears, glass bowls, and mechanical devices that smash vials of blood. The massive panel at which they sit is full of Space Age pushbuttons, rheostats, and levers. On the walls behind them are banks of CRT screens. These are augmented with Digital Age, massive, flat panel displays and touch panel screens within easy reach on the console. This is a system that has grown and evolved for eons, with layers of technology that add up to a tangled but functional means of surveillance and control.
The interfaces hint at the great age of the operation.
Utter surveillance
In order for Control to do their job, they have to keep tabs on the victims at all times, even long before the event: Are the sacrifices conforming to archetype? Do they have a reason to head to the cabin?
The nest empties.
To these ends, there are field agents in the world reporting back by earpiece, and everything about the cabin is wired for video and audio: The rooms, the surrounding woods, even the nearby lake.
Once the ritual sacrifice begins, they have to keep an even tighter surveillance: Are they behaving according to trope? Do they realize the dark truth? Is the Virgin suffering but safe? A lot of the technology seen in the control room is dedicated to this core function of monitoring.
The stage managers monitor the victims.
There are huge screens at the front of the room. There are manual controls for these screens on the big panel. There is an array of CRTs on the far right.
The small digital screens can display anything, but a mode we often see is a split in quarters, showing four cameras in the area of the stage. For example, all the cameras fixed on the rooms are on one screen. This provides a very useful peripheral signal in Sitterson and Hadley’s visual field. As they monitor the scenario, motion will catch their eyes. If that motion is not on a monitor they expect it to be, they can check what’s happening quickly by turning their head and fixating. This helps keep them tightly attuned to what’s happening in the different areas on “stage.”
For internal security, the entire complex is also wired for video, including the holding cages for the nightmare monsters.
Sitterson looks for the escapees amongst the cubes.
The control room watches the bloody chaos spread.
One screen that kind of confuses us appears to be biometrics of the victims. Are the victims implanted with devices for measuring such things, or are sophisticated non-invasive environmental sensors involved? Regardless of the mechanisms, if Control has access to vital signs, how are they mistaken about Marty’s death? We only get a short glance at the screen, so maybe it’s not vital signs, but simple, static biometrics like height, and weight, even though the radiograph diagram suggests more.
Sitterson tries to avoid talking to Mordecai.
Communications
Sitterson and Hadley are managing a huge production. It involves departments as broad ranging as chemistry, maintenance, and demolitions. To coordinate and troubleshoot during the ritual, two other communications options are available beyond the monitors; land phone lines and direct-connection, push-to-talk microphones.
The key system in The Cabin in the Woods is a public service, and all technological components can be understood as part of this service. It is, of course, not a typical consumer service for several reasons. Like the CIA, FBI, and CDC, the people who most benefit from this service—humanity at large—are aware of it barely, if at all. These protective services only work by forestalling a negative event like a terrorist action or plague. Unlike these real-world threats, if Control fails in their duties, there is no crisis management as a next step. There’s only the world ending. Additionally, it is not typical in that it is an ancient service that has built itself up over ages around a mystical core.
So who are the users of the service? The victims are not. They are intentionally kept in the dark, and it is seen as a crisis when Marty learns the truth.
Given that interaction design requires awareness of the service in question, as well as inputs and outputs to steer variables towards a goal, it stands that the organization in the complex are the primary users. Even more particularly it is Sitterson and Hadley, the two “stage managers” in charge of the control room for the event, who are the real users. Understanding their goals we can begin an analysis. Fittingly, it’s complex:
Forestall the end of the world…
by causing the (non-Virgin) victims to suffer and die before Dana (who represents the Virgin archetype)…
at the hand of a Horrible Monster selected by the victims themselves…
marking each successful sacrifice with a blood ritual…
while keeping the victims unaware of the behind-the-scenes truth.
Sitterson and Hadley dance in the control room.
Part of a larger network with similar goals
This operation is not the only one operating at the same time. There are at least six other operations, working with their particular archetypes and rituals around the world: Berlin, Kyoto, Rangoon, Stockholm, Buenos Aires, and Madrid.
To monitor these other scenarios, there are two banks of CRT monitors high up on the back wall, each monitor dedicated to a different scenario. Notably, these are out of the stage manager’s line of attention when their focus is on their own.
The CRT monitors display other scenarios around the world.
The digital screens on the main console are much more malleable, however, and can be switched to display any of the analog video feeds if any special attention needs to be paid to it.
The amount of information that the stage managers need about any particular scenario is simple: What’s the current state of an ongoing scenario, and whether it has succeeded or failed for a concluded one. We don’t see any scenario succeed in this movie, so we can’t evaluate that output signal. Instead, they all fail. When they fail, a final image is displayed on the CRT with a blinking red legend “FAIL” superimposed across it, so it’s clear when you look at the screen (and catch it in the “on” part of the blink) what it’s status is.
Sitterson watches the Kyoto scenario fail.
Hadley sees that other scenarios have all failed.
One critique of this simple pass-fail signal is that it is an important signal that might be entirely missed, if the stage managers’ attentions were riveted forward, to problems in their own scenario. Another design option would be to alert Sitterson and Hadley to the moment of change with a signal in their peripheral attention, like a flash or a brief buzz. But signaling a change of state might not be enough. The new state, i.e. 4 of 7 failed, ought to be persistent in their field of vision as they continue their work, if the signal is considered an important motivator.
The design of alternate, persistent signals depend on rules we do not have access to. Are more successful scenarios somehow better? Or is it a simple OR-chain, with just one success meaning success overall? Presuming it’s the latter, strips of lighting around the big screens could become increasingly bright red, for instance, or a seven-sided figure mounted around the control room could have wedges turn red when those scenarios failed. Such environmental signals would allow the information to be glanceable, and remind the stage managers of the increasing importance of their own scenario. These signals could turn green at the first success as well, letting them know that the pressure is off and that what remains of their own scenario is to be run as a drill.
There is a Prisoner’s Dilemma argument to be made that stage managers should not have the information about the other scenarios at all, in order to keep each operation running at peak efficiency, but this would not have served the narrative as well.
