Imperial-issue Media Console

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When she wonders about Chewbacca’s whereabouts, Malla first turns to the Imperial-issue Media Console. The device sits in the living space, and consists of a personal console and a large wall display. The wall display mirrors the CRT on the console. The console has a QWERTY keyboard, four dials, two gauges, a sliding card reader, a few red and green lights on the side, and a row of randomly-blinking white lights along the front.

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Public Service Requests

As Malla approaches it, it is displaying an 8-bit kaleidoscope pattern and playing a standard-issue “electronics” sound. Malla presses a handful of buttons—here it’s important to note the difficulty of knowing what is being pressed when the hand we’re watching is covered in a mop—and then moves through a confusing workflow, where…

  1. She presses five buttons
  2. She waits a few seconds
  3. As she is pressing four more buttons…
  4. …the screen displays a 22-character string (a password? A channel designation?) ↑***3-   ↓3&39÷   ↑%63&-:::↓
  5. A screen flashes YOU HAVE REACHED TRAFFIC CONTROL in black letters on a yellow background
  6. She presses a few more buttons, and another 23-character string appears on screen ↑***3-   XOXOO   OXOOX   XOOXO-↑ (Note that the first six characters are identical to the first six characters of the prior code. What’s that mean? And what’s with all the Xs and Os? Kisses and hugs? A binary? I checked. It seems meaningless.)
  7. An op-art psychedelic screen of orange waves on black for a few seconds
  8. A screen flashes NO STARSHIPS IN AREA
  9. Malla punches the air in frustration.

So the first string is, what, a channel? And how do the five buttons she pressed map to that 22 character string? A macro? Why drop to a semi-binary for one command? And are the hugs-and-kisses an instruction? Is that how you write Shyriiwook? Why would it be Latin letters and Unicode characters rather than, say, Aurebesh? Who designed this command language? This orthography? This interface? Maybe it was what this guy was assigned to do after he was relieved of duty.

Video calls

When technology fails to find her sweetheart, Malla turns to her social network. She first uses her Illegal Rebel Comms device to talk to Luke and R2-D2 (next post), and afterwards, returns to the Media Console, which is back to its crappy TSR-80 BASIC-coded screen saver mode.

  1. She taps a few keys (a macro?)
  2. A new code appears: ↑***C-   ↓&&&0-   446B°-   TP%C
  3. The display reads: SUB TERMINAL 4468 (or 446E or maybe 446B. It’s a square font and Malla’s hairy arm is in the way.)
  4. She presses a few more keys
  5. The screen displays STAND BY for a few seconds
  6. Then the word CONNECT flashes a few times
  7. She presses a single button
  8. TRADING POST WOOKIE PLANET C flashes
  9. A live camera feed displays of the trading post

So it’s actually nice to see the first 5 characters of the string be different since this is a different mode: public function (↑***3-) versus video phone (↑***C-). It made me wonder if the codes were some sort of four part IP address, but then I saw the traffic control command is only three lines, so it’s not a consistent enough pattern. So I was hoping to find some secret awesomeness, but no.

Here’s the flow chart as completed by the demoted Stormtrooper designer (translated from the Aurebesh).

Imperial-Workflow
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Public Addresses

Not only is the interaction terrible, but it’s not really your device anyway. The Empire can take control of these screens for government business, like paging errant Stormtroopers. In these cases, an alarm sounds in the house, and then the Empire Video Feed comes online. No bizarre character strings. No flashing text. No arbitrary key presses.

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After all that, an Easy Mode

As if that wasn’t enough, the thing works differently later in the show. After he returns to the tree house, Saun uses the system to call the Imperial Officer to cover Han and Chewie’s murderous tracks with a lie. To make the call, all Saun has to do is insert an identification card, press the same key on the keyboard six times, and with no weird codes or substation identification interstitials, he is connected immediately to the Imperial officer. After the officer terminates their call, Saun presses another button a few times and removes his card. That’s it. It was almost easy.

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This tells us that the system can work fairly simply. If you’re calling the Empire. Or if you’re high enough social status and have the card to prove it. This technology just sucks. Maybe this is why the rebellion started.

Spinning Pizza Interface

As soon as the Rodger Young clears the dock, the interfaces before Ibanez and Barclow change to…well, this.

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I’m pretty good at apologetics, but what this is and how this does anything useful, I just…I’m at a loss. Is this supposed to be the active sweep of a radar dish? Some indication of the flywheel engine? Or the position of that spinning column on the bridge? How are any of these things worth distracting a pilot with a giant yellow spinning pizza?

The HoverChair Social Network

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The other major benefit to the users of the chair (besides the ease of travel and lifestyle) is the total integration of the occupant’s virtual social life, personal life, fashion (or lack-thereof), and basic needs in one device. Passengers are seen talking with friends remotely, not-so-remotely, playing games, getting updated on news, and receiving basic status updates. The device also serves as a source of advertising (try blue! it’s the new red!).

A slight digression: What are the ads there for? Considering that the Axiom appears to be an all-inclusive permanent resort model, the ads could be an attempt to steer passengers to using resources that the ship knows it has a lot of. This would allow a reprieve for heavily used activities/supplies to be replenished for the next wave of guests, instead of an upsell maneuver to draw more money from them. We see no evidence of exchange of money or other economic activity while on-board the Axiom

OK, back to the social network.

Security?

It isn’t obvious what the form of authentication is for the chairs. We know that the chairs have information about who the passenger prefers to talk to, what they like to eat, where they like to be aboard the ship, and what their hobbies are. With that much information, if there was no constant authentication, an unscrupulous passenger could easily hop in another person’s chair, “impersonate” them on their social network, and play havoc with their network. That’s not right.

It’s possible that the chair only works for the person using it, or only accesses the current passenger’s information from a central computer in the Axiom, but it’s never shown. What we do know is that the chair activates when a person is sitting on it and paying attention to the display, and that it deactivates as soon as that display is cut or the passenger leaves the chair.

We aren’t shown what happens when the passenger’s attention is drawn away from the screen, since they are constantly focused on it while the chair is functioning properly.

If it doesn’t already exist, the hologram should have an easy to push button or gesture that can dismiss the picture. This would allow the passenger to quickly interact with the environment when needed, then switch back to the social network afterwards.

And, for added security in case it doesn’t already exist, biometrics would be easy for the Axiom. Tracking the chair user’s voice, near-field chip, fingerprint on the control arm, or retina scan would provide strong security for what is a very personal activity and device. This system should also have strong protection on the back end to prevent personal information from getting out through the Axiom itself.

Social networks hold a lot of very personal information, and the network should have protections against the wrong person manipulating that data. Strong authentication can prevent both identity theft and social humiliation.

Taking the occupant’s complete attention

While the total immersion of social network and advertising seems dystopian to us (and that’s without mentioning the creepy way the chair removes a passenger’s need for most physical activity), the chair looks genuinely pleasing to its users.

They enjoy it.

But like a drug, their enjoyment comes at the detriment of almost everything else in their lives. There seem to be plenty of outlets on the ship for active people to participate in their favorite activities: Tennis courts, golf tees, pools, and large expanses for running or biking are available but unused by the passengers of the Axiom.

Work with the human need

In an ideal world a citizen is happy, has a mixture of leisure activities, and produces something of benefit to the civilization. In the case of this social network, the design has ignored every aspect of a person’s life except moment-to-moment happiness.

This has parallels in goal driven design, where distinct goals (BNL wants to keep people occupied on the ship, keep them focused on the network, and collect as much information as possible about what everyone is doing) direct the design of an interface. When goal-driven means data driven, then the data being collected instantly becomes the determining factor of whether a design will succeed or fail. The right data goals means the right design. Wrong data goals mean the wrong design.

Instead of just occupying a person’s attention, this interface could have instead been used to draw people out and introduce them to new activities at intervals driven by user testing and data. The Axiom has the information and power, perhaps even the responsibility, to direct people to activities that they might find interesting. Even though the person wouldn’t be looking at the screen constantly, it would still be a continuous element of their day. The social network could have been their assistant instead of their jailer.

One of the characters even exclaims that she “didn’t even know they had a pool!”. Indicating that she would have loved to try it, but the closed nature of the chair’s social network kept her from learning about it and enjoying it. By directing people to ‘test’ new experiences aboard the Axiom and releasing them from its grip occasionally, the social network could have acted as an assistant instead of an attention sink.

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Moment-to-moment happiness might have declined, but overall happiness would have gone way up.

The best way for designers to affect the outcome of these situations is to help shape the business goals and metrics of a project. In a situation like this, after the project had launched a designer could step in and point out those moments were a passenger was pleasantly surprised, or clearly in need of something to do, and help build a business case around serving those needs.

The obvious moments of happiness (that this system solves for so well) could then be augmented by serendipitous moments of pleasure and reward-driven workouts.

We must build products for more than just fleeting pleasure

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As soon as the Axiom lands back on Earth, the entire passenger complement leaves the ship (and the social network) behind.

It was such a superficial pleasure that people abandoned it without hesitation when they realized that there was something more rewarding to do. That’s a parallel that we can draw to many current products. The product can keep attention for now, but something better will come along and then their users will abandon them.

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A company can produce a product or piece of software that fills a quick need and initially looks successful. But, that success falls apart as soon as people realize that they have larger and tougher problems that need solving.

Ideally, a team of designers at BNL would have watched after the initial launch and continued improving the social network. By helping people continue to grow and learn new skills, the social network could have kept the people aboard the Axiom it top condition both mentally and physically. By the time Wall-E came around, and life finally began to return to Earth, the passengers would have been ready to return and rebuild civilization on their own.

To the designers of a real Axiom Social Network: You have the chance to build a tool that can save the world.

We know you like blue! Now it looks great in Red!

The Hover Chair

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The Hover Chair is a ubiquitous, utilitarian, all-purpose assisting device. Each passenger aboard the Axiom has one. It is a mix of a beach-side deck chair, fashion accessory, and central connective device for the passenger’s social life. It hovers about knee height above the deck, providing a low surface to climb into, and a stable platform for travel, which the chair does a lot of.

A Universal Wheelchair

We see that these chairs are used by everyone by the time that Wall-E arrives on the Axiom. From BNL’s advertising though, this does not appear to be the original. One of the billboards on Earth advertising the Axiom-class ships shows an elderly family member using the chair, allowing them to interact with the rest of the family on the ship without issue. In other scenes, the chairs are used by a small number of people relaxing around other more active passengers.

At some point between the initial advertising campaign and the current day, use went from the elderly and physically challenged, to a device used 24/7 by all humans on-board the Axiom. This extends all the way down to the youngest children seen in the nursery, though they are given modified versions to more suited to their age and disposition. BNL shows here that their technology is excellent at providing comfort as an easy choice, but that it is extremely difficult to undo that choice and regain personal control.

But not a perfect interaction

Continue reading

Dust Storm Alert

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While preparing for his night cycle, Wall-E is standing at the back of his transport/home. On the back drop door of the transport, he is cleaning out his collection cooler. In the middle of this ritual, an alert sounds from his external speakers. Concerned by the sound, Wall-E looks up to see a dust storm approaching. After seeing this, he hurries to finish cleaning his cooler and seal the door of the transport.

A Well Practiced Design

The Dust Storm Alert appears to override Wall-E’s main window into the world: his eyes. This is done to warn him of a very serious event that could damage him or permanently shut him down. What is interesting is that he doesn’t appear to register a visual response first. Instead, we first hear the audio alert, then Wall-E’s eye-view shows the visual alert afterward.

Given the order of the two parts of the alert, the audible part was considered the most important piece of information by Wall-E’s designers. It comes first, is unidirectional as well as loud enough for everyone to hear, and is followed by more explicit information.

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Equal Opportunity Alerts

By having the audible alert first, all Wall-E units, other robots, and people in the area would be alerted of a major event. Then, the Wall-E units would be given the additional information like range and direction that they need to act. Either because of training or pre-programmed instructions, Wall-E’s vision does not actually tell him what the alert is for, or what action he should take to be safe. This could also be similar to tornado sirens, where each individual is expected to know where they are and what the safest nearby location is.

For humans interacting alongside Wall-E units each person should have their own heads-up display, likely similar to a Google-glass device. When a Wall-E unit gets a dust storm alert, the human could then receive a sympathetic alert and guidance to the nearest safe area. Combined with regular training and storm drills, people in the wastelands of Earth would then know exactly what to do.

Why Not Network It?

Whether by luck or proper programming, the alert is triggered with just enough time for Wall-E to get back to his shelter before the worst of the storm hits. Given that the alert didn’t trigger until Wall-E was able to see the dust cloud for himself, this feels like very short notice. Too short notice. A good improvement to the system would be a connection up to a weather satellite in orbit, or a weather broadcast in the city. This would allow him to be pre-warned and take shelter well before any of the storm hits, protecting him and his solar collectors.

Other than this, the alert system is effective. It warns Wall-E of the approaching storm in time to act, and it also warns everyone in the local vicinity of the same issue. While the alert doesn’t inform everyone of what is happening, at least one actor (Wall-E) knows what it means and knows how to react. As with any storm warning system, having a connection that can provide forecasts of potentially dangerous weather would be a huge plus.

Lifeclock: The central conceit

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The central technological conceit of the movie is the lifeclock, a rosette crystal that is implanted in each citizen’s left palm at birth. This clock changes color in stages over the course of the individual’s lifetime.

Though the information in the movie is somewhat contradictory as to the actual stages, the DVD has an easter egg that explains the stages as follows.

White white Birth to 8 years
Yellow yellow 9 to 15 years
Green green 16 to 23 years
Red red 24 years to 10 days before Lastday (30 years)
Blinking Red red_blink from 10 days before Lastday to Lastday
Black black End of Lastday (Carousel/death)

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Lifeclocks derive their signal and possibly power from a local-area broadcast in the city. When Logan and Jessica leave the city their lifeclocks turn clear.

The signal of the lifeclock is so central to life that most citizens dress exclusively in colors that match their lifeclock color. Only certain professions, such as Sandmen and the New You doctor, are seen to wear clothing that lacks clear reference to a lifeclock color, even though the individuals in these professions have lifeclocks and are still subject to carousel at Lastday. We can presume, though are not shown explicitly, that certain rights and responsibilities are conferred on citizens in different stages, such as legal age of sexual consent and access to intoxicants, so the clothing acts as a social signal of status.

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As an interface the lifeclock is largely passive, and can be discussed for its usability in two main ways.

Color

The first is the color. Are the stages easily discernable by people? The main problem would be between the red and green stages since the forms of red-green color blindness affects around 4% of the population. To accommodate for this, reds are made more discernable with a brighter glow than the green. As a wavelength, red carries the farthest, and blinking is of course a highly visible and attention-getting signal, which makes it difficult for an individual to socially hide that his or her time for carousel has come.

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Black is a questionable signal since this indicates actual violation of the law but does not draw any attention to itself. Casual observation of a relaxed hand with a black lifeclock might even be mistaken for a colored lifeclock in shadow, but as the citizenry has complete faith in the system and a number of countermeasures in place to ensure that everyone either attends carousel or is terminated, perhaps this is not a concern.

But if we’re just going on human signal processing, the red should be reserved for LastWeek, and a blinking red for after LastDay. That leaves a color gap between 24 and 30. I’d make this phase blue, since it looks so clearly different from red. The new colors would be as follows.

White white Birth to 8 years
Yellow yellow 9 to 15 years
Green green 16 to 23 years
Blue blue 24 years to 10 days before Lastday (30 years)
Red red from 10 days before Lastday to Lastday
Blinking Red red_blink End of Lastday (Carousel/death)

Location on the body

The second question is the location of the lifeclock. Where should it be placed? It is a social signal, and as such needs to be visible. The parts of the body that are most often seen uncovered in the film are the hand, the neck, and the head. The neck and head are problematic since these are not visible to the citizen himself, useful for reinforcing compliance with the system. This leaves the hand.

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Given the hand, the palm seems an odd choice since in a relaxed position or when the hand is in use, the palm is often hidden from view of other people. The colored clothing seen in the film show that a citizen’s life stage is not really considered a private matter, so a location on the back of the hand would have made more sense. To keep it in view of its owner, a location on the fleshy pad between the thumb and the forefinger would have made a better, if less cinematic, choice.

Virtual 3D Scanner

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Visualization

The film opens as a camera moves through an abstract, screen-green 3D projection of a cityscape. A police dispatch voice says,

“To all patrolling air units. A 208 is in progress in the C-13 district of Newport City. The airspace over this area will be closed. Repeat:…”

The camera floats to focus on two white triangles, which become two numbers, 267 and 268. The thuck-thuck sounds of a helicopter rotor appear in the background. The camera continues to drop below the numbers, but turns and points back up at them. When the view abruptly shifts to the real world, we see that 267 and 268 represent two police helicopters on patrol.

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Color

The roads on the map of the city are a slightly yellower green, and the buildings are a brighter and more saturated green. Having all of the colors on the display be so similar certainly sets a mood for the visualization, but it doesn’t do a lot for its readability. Working with broader color harmonies would help a reader distinguish the elements and scan for particular things.

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Perspective

The perspective of the projection is quite exaggerated. This serves partly as a modal cue to let the audience know that it’s not looking at some sort of emerald city, but also hinders readability. The buildings are tall enough to obscure information behind them, and the extreme perspective makes it hard to understand their comparative heights or their relation to the helicopters, which is the erstwhile point of the screen.

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There are two ways to access and control this display. The first is direct brain access. The second is by a screen and keyboard.

Brain Access

Kusanagi and other cyborgs can jack in to the network and access this display. The jacks are in the back of their neck and as with most brain interfaces, there is no indication about what they’re doing with their thoughts to control the display. She also uses this jack interface to take control of the intercept van and drive it to the destination indicated on the map.

During this sequence the visual display is slightly different, removing any 3D information so that the route can be unobscured. This makes sense for wayfinding tasks, though 3D might help with a first-person navigation tasks.

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Screen and keyboard access

While Kusanagi is piloting an intercept van, she is in contact with a Section 9 control center. Though the 3D visualization might have been disregarded up to this point as a film conceit, here see that it is the actual visualization seen by people in the diegesis. The information workers at Section 9 Control communicate with agents in the field through headsets, type onto specialized keyboards, and watch a screen that displays the visualization.

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Their use is again a different mode of the visualization. The information workers are using it to locate the garbage truck. The first screens they see show a large globe with a white graticule and an overlay reading “Global Positioning System Ver 3.27sp.” Dots of different sizes are positioned around the globe. Triangles then appear along with an overlay listing latitude, longitude, and altitude. Three other options appear in the lower-right, “Hunting, Navigation, and Auto.” The “Hunting” option is highlighted with a translucent kelley green rectangle.

After a few seconds the system switches to focus on the large yellow triangle as it moves along screen-green roads. Important features of the road, like “Gate 13” are labeled in a white, rare serif font, floating above the road, in 3D but mostly facing the user, casting a shadow on the road below. The projected path of the truck is drawn in a pea green. A kelley green rectangle bears the legend “Game 121 mile/h / Hunter->00:05:22 ->Game.” The speed indicator changes over time, and the time indicator counts down. As the intercept van approaches the garbage truck, the screen displays an all-caps label in the lower-left corner reading, somewhat cryptically, “FULL COURSE CAUTION !!!”

The most usable mode

Despite the unfamiliar language and unclear labeling, this “Hunter” mode looks to be the most functional. The color is better, replacing the green background with a black one to create a clearer foreground and background for better focus. No 3D buildings are shown, and the camera angle is similar to a real-time-strategy angle of around 30 degrees from the ground, with a mild perspective that hints at the 3D but doesn’t distort. Otherwise the 3D information of the roads’ relationship to other roads is shown with shape and shadow. No 3D buildings are shown, letting the user keep her focus on the target and the path of intercept.

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Helmsman’s HUD

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Aboard the Fhloston Paradise luxury liner, we are treated to a quick view of the ship’’s wheel. The helmsman stands before the wheel, in the middle of a ceiling-mounted translucent yellow cylinder that drops just below shoulder level. This surface acts as heads-up display that is visible only from the inside.

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The content of the display is a 3-D, featureless, blue graticule with an overlay featuring target brackets, various numeric data strangely labeled with various numbers of ““m””s and “n”s, and a green, faint outline of a railing, as if the helmsman was looking out from a Lawnmower Man interpretation of an Age of Sail wheelbridge. At the top of the display are three yellow-outline rectangles with no content. In the center-top of his view is a compass readout, with a rolling counter display that appears to show bearing.

In practice, the Captain calmly gives an order to a barker, who confirms with a, “Yes, sir” before walking to the edge of the cylinder and shouting the same order, “HELM ONE OH EIGHT!” To confirm that he heard the message, the helmsman repeats the order back and turns the wheel. The helmsman wears a headset that amplifies his spoken confirmation back to everyone on the bridge.

Sometimes a Human is the Best Interface

The Captain doesn’t want to shout or wear a headset. He’s a gentleman. But if the helmsman is going to be trapped in the yellow cone of silence, there must be an intermediary to convey the commands and ensure that they’re carried out. Even if technology could solve it better, I have the sense that navies are places where traditions are carried on for the sake of tradition, so the human aspect of this interaction doesn’t bother me too much. It does add a layer of intermediation where data can go wrong, but the barker and the helmsman each repeat the command loudly, so the Captain can hear and error-check that way.

Long live the HUD

On the plus side, showing the graticule grants a sense of speed and (kind-of) bearing that would be much more difficult to do on the surface on all-water planet like Fhloston Paradise. So that’s nice.

But that information would be even more useful if it was backed up by some other contextual information like the clouds, the position of the sun, or, say, anything else on the surface of the planet toward which they might be barreling. A simple highly-transparent live feed of a camera from somewhere would have been more useful.

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And of course I can’t let the silly nonsense data on the edges just go. Shipmen love their sea-salted jargon, but they also love effectiveness, and there is no sense to labeling one variable “nm” and the next “nmn,” much less a whole screen of them. They would be difficult to distinguish at the very least. Certainly there’s no use to having two variables labeled just “m” with no other contextualizers. Even if it was better labeled, presenting this information as an undifferentiated wall of data isn’t helpful. Better would be to turn some of these into differentiable graphics that help the helmsman see the information and not have to read it. In any case, the arbitrary blinking on and off of data just needs to stop. It’s a pointless distraction unless there is some monitoring data that is trending poorly and needs attention.

Sometimes an AI is the Best (Secret) Interface

Finally, if you obsess over editing details (and you are reading this blog…) you’ll note that the bearing indicator at the top begins to change before the helmsman moves the wheel. It even moves before the helmsman repeats the order. It even begins before the the barker shouts the orders. (Reminiscent of the chem department flub from Cabin I covered earlier.) It looks like the HUD designers wanted movement and mistimed it before the events in the scene.

But we don’t have to leave it there. We’ve already noted that seamen love standing on tradition. What if this whole interface was vestigial? If the ship has a low-level AI that listens to the captain, it wouldn’t need to wait for any of the subsequent human processes: the barker, the helmsman repeat, or the wheel turning. Each of these acts to confirm the command, but the ship can go from the first order when it has a high degree of confidence. This would also excuse the nmnmmnonsense we see on the HUD. The display might have degraded to displaying noise, but no one needs to fix it because the ship runs just fine without it.

Thinking that the Fhloston Paradise might have been a bioship only makes its destruction from a Zorg Mangalore Zorg bomb only makes its destruction much more tragic, but also more heroic as it died saving the people it had been programmed to serve all along.

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Sleep regulator

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To make your flight as short as possible, our flight attendants are switching on the sleep regulator, which will regulate your sleeping during the flight.

First, props to screenwriters Luc Besson & Robert Mark Kamen for absolutely nailing annoying airline doublespeak. “Regulate your sleeping” means “knock you unconscious,” and even when Korben raises a finger to interject, the flight attendant ignores him and presses a button to begin “regulating his sleep.”

Given that ignoring passenger interruptions is standard operating procedure, it’s a nice design feature that the berths are horizontal and less than a meter tall. Even if a passenger was somehow all the way at the top of the berth, the fall to the cushy flooring would likely do them no harm.

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The panel has four rounded rectangles: One for each person who might be in the berth? On approach, an amber, underlit toggle button is already on. She presses an adjacent toggle button, which glows yellow, and Korben passes out immediately. Three pairs of steady lights illuminate on the right side of the panel, one pair yellow, the other two red, but it is not clear what these indicate.

On arrival to the planet Fhloston Paradise, the attendants press the yeloow buttons and the passengers awake immediately.

Analysis

Let me be blunt. The panel is a pretty crap interface, with no labeling to indicate what the buttons mean and no security to prevent mischievous passengers from messing with other passengers. (Imagine the poor kid trapped inside and subject to the button flicking of a sibling.) There’s no clear medical monitoring on the outside, which you’d think would be vital with any interface that affects biology like this. Even if a centralized station had the monitoring details elsewhere on the ship, anyone passing by should get some indication of what’s happening.

Admittedly, this is an interface with complex attention-getting needs. The attendants need to know that the regulator is working, and that bears a light. But the attendants also need to know when something is medically trending poorly or just plain failing, and that also bears a light. It would be important to clearly distinguish these signals, since confusing one for the other could be deadly.

Better would have been a well labeled system-is-operating signal facing the attendant when she is standing at the panel, and another well-labeled, blinking, loud, system-needs-attention signal that can be seen down either end of the hallway. Let us pray that they never, ever remake this film, but if there’s a directors cut, this interface could use a makeover.

Yellow circles everywhere

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Korben (and his poor neighbor) aren’t the only ones to deal with the yellow circles. Apparently they appear everywhere.

When Right Arm fails to convince the counter staff for Fhloston Paradise that he is Korben Dallas. Knowing that he works for a sociopathic killer, he gets upset. As the doors to gate 18 close behind her, the ticket taker smiles and says, “Sorry, sir, boarding is finished!” and the platform on which she stands lowers her out of sight. At the same time a pane of glass with the familiar two yellow circles rises up. In his frustration, Right Arm shouts, “I don’t believe this!” and pounds the glass(?) around the booth.

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Instantly, a whooping warning is heard, and three columns of computer-controlled guns drop from the ceiling, clacking into place as if they were being armed. Two columns are behind him and one directly in front, each with two guns, pointing a total of six automatic weapons at him. Red LEDs blink on the column in front near a camera and a voice sternly warns him, “This is not an exercise. This is a police control. Put your hands in the yellow circles…”

The scene is played for laughs, as an example of an inappropriately harsh reaction to an expression of frustration. But the design of the system is worth noting. The compliance technique is designed to be easy to communicate and comprehend. The recorded voice could have said something like “stand in a spread-eagle position against the glass” but that is too wordy and leaves lots to interpretation. Giving the user very basic signals, i.e. yellow circles, and a very unambiguous task, i.e. putting your hands in the circles, is as clear as it could be. (Though I’m not sure what would happen if you were someone with only one hand, or no hands, or a prosthetic hand.)

The red lights, stern recorded audio, mechanical sounds, and whooping sound all let Right Arm know the gravity of the situation he’s in. Even the fact that they drop and swivel toward him give him the clear signal that if he tried to run, these weapons could track him. The sound appears behind him first, causing him to swivel, where he’s met with the four menacing barrels. He is first disoriented and then cowed.

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Sure, I’d really hate to live in such an oppressive police state where expressing frustration in public is met with possible death from a robot, but looking at it purely from the perspective of the signals and instructions, it’s well done.