Forgive me, as I am but a humble interaction designer (i.e., neither a professional visual designer nor video editor) but here’s my shot at a redesigned DuoMento, taking into account everything I’d noted in the review.
There’s only one click for Carl to initiate this test.
To decrease the risk of a false positive, this interface draws from a large category of concrete, visual and visceral concepts to be sent telepathically, and displays them visually.
It contrasts Carl’s brainwave frequencies (smooth and controlled) with Johnny’s (spiky and chaotic).
It reads both the brain of the sender and the receiver for some crude images from their visual cortex. (It would be better at this stage to have the actors wear some glowing attachment near a crown to show how this information was being read.)
These changes are the sort that even in passing would help tell a more convincing narrative by being more believable, and even illustrating how not-psychic Johnny really is.
Logan is out and about doing his (admittedly horrible) Sandman job. While riding in a transport across the city, his attention drifts to a young lady waiting with a friend on a platform. He thinks she’s lovely and smiles. She catches his eye and smiles, too, before looking away. In the transport, he looks up at a glowing blue point on the ceiling near the windshield. It pulses in response.
In the evening Logan returns home. He passes his foyer, one wall of which shows an “art video” of beautiful people doing beautiful things in slow-mo. He gives it a glance like he always does.
He steps into the shower and the back wall is another display of the same “art video.” At one point, one of the men in the video, Carl, turns to the “camera,” smiles, and the picture freezes. A notification sound precedes a man’s voice, which says, “Hey, Logan.” Logan glances at the Carl’s image. His name and an infographic of his proposal to Logan (for shower sex) appears along with a transcript of what he’s said. Logan smiles and says, “Hey, Carl. Not tonight, buddy.” The infographic disappears and the display returns to its normal mode, but with a hint at others who are a match. One of the women in the display is Jessica, but she’s not featured yet.
Logan finishes his shower and puts on his robe. He steps to his wet bar to mix himself a drink. The wall behind the bar is yet another display. While mixing his drink he glances up to catch an image of Jessica as she looked his way on the transport and smiled. Logan says, “OK, who is she?”
A well-modulated voice answers, “This is Jessica-5. She seemed to like you. I think you’ll like her, too.” Her image freezes in the display and some icons appear around her explaining what she’s interested in, highlighting those activities that Logan shares. Logan glances at the infographics and nods at what he sees. “Hm.”
The voice replies, “She returned home a little while ago.” Logan reaches for another tumbler, but the voice interrupts, “Her public profile says she likes white wine, Logan.” Logan grabs a wine glass instead. The glowing blue point near him turns white, and Logan glances at it. It pulses and fades to blue in response. The video wall returns to life, mostly focused on flattering video of Jessica. He pours her a glass of white wine.
He walks to an alcove in his room, which contains “half” a bed that’s pushed up against the wall, which has the same “art display.” It’s currently featuring Jessica. Half a table is pushed against the same wall with a chair. Logan sets the drinks down on the table. He glances at the display, which becomes a mirror long enough for him to adjust his robe and his hair. Sitting down in the chair, he sees a few infographics appears of compatible proposals for Jessica. He looks at them, makes a few swipes to select one and adjust it for his current mood. He then looks to the wall, smiles charmingly, and says, “Hi, Jessica. My name is Logan.”
Jessica, in her apartment, has a similar alcove. She has just stepped out of the shower herself. She hears a notification and lights draw her attention to the alcove. There she sees a just-captured image of Logan in his chair offering her a glass of wine. She sees his name, a transcript, and the infographic offer above his shoulder. She sees to the side infographics of likely counteroffers she might make. Behind him she can see video of when he noticed her on the transport and other flattering video from the recent past. A different but similarly well-modulated voice says, “This is Logan, Jessica. He’s the one you saw riding by on the transport just after yoga today. He’s a Sandman.”
“A Sandman?” She takes a breath and thinks for a moment. She bites her lip before saying, coyly, “Hi there, Logan. If you’ll give me a minute to dry my hair, I’ll be right with you.”
After a beat she hears his voice reply, “I’m OK with wet hair.” She glances at a glowing blue point on the adjacent wall. It brightens a bit when she’s starting right at it. She says, “OK.” The blue dot pulses in response.
In a swirly bit of multicolored light (homage to the original), the video wall between them becomes a two-way portal, with a flickering hairline remaining at the dividing line in the walls. Logan’s half a bed joins Jessica’s half a bed to form a whole. The same thing happens with the two halves of table. Logan pushes the wine across the table surface to offer it to her. “Pleased to meet you, Jessica,” he says as the lights in their apartment dim slightly and a soft music begins to play.
What we just saw
This scenario describes several uses of The Circuit.
In the first, we see Logan express interest to the system in a particular girl.
In the next, Logan receives a proposal from a partner he’s had before, but rejects him. We see additional options for Logan after the rejection, in case Logan was in the mood, but just not with Carl. It turns out he wasn’t.
In the final use, we see useful information coming to find Logan. The Circuit makes a partner suggestion to Logan based on observed behavior out and about Dome City, and provides information for Logan to remember and evaluate her. He has a number of template scenarios and parameters that he can adjust for his proposal to Jessica. We see him confirm his interest in her directly, giving the system a biometric check on Logan’s biometrics to check for sobriety and authenticity. The system also makes a recommendation to Logan about how to make his proposal slightly more appealing.
We see the interface from Jessica’s perspective and understand that she has the same one as Logan. We see it offer her a useful warning where he runs counter to one of her implicit preferences: a disinclination towards authority figures. We see her use an explicit interaction with the circuit to indicate consent to meeting and for a similar biometric check.
We see the results of an accepted proposal: instant physical proximity for bom-chikka-fow-fow.
What we didn’t see
There are lots of features of modern matchmaking sites and apps that aren’t in evidence in this scenario. Could Carl have sent his request asynchronously hours before? What if Logan has a number of those messages? How would he “answer” them? How would they be prioritized? What if Logan had had a crappy time with Carl, how would he then blacklist him? What if Logan wasn’t interested in particular people as much as he was in particular acts some evening? How would he find a match then? What if he wanted to try something new?
There are lots and lots of juicy problems to solve, but for now, let’s stick to this scene. There are some implications for the greater diegesis, but this certainly makes a more believable future tech hookup interaction.
In the original film scene, Jessica bid a hasty retreat from his apartment after she realized he was a Sandman who had killed her Runner friend. If we’re including preferences, she would have known he was a Sandman in advance, so this surprise part of the scene has to be reconsidered. Perhaps she’s less doe-eyed innocent and instead flirting with danger. Or perhaps you add a throwaway line about Sandmen have the privilege of hiding that part of their identity in their preferences. If the plot still needs her to bug out, the arrival of boorish Francis, and her disinclination towards group scenes can do the trick.
It makes sense that the portal tech would appear in other places in Dome City, not just in apartments, so some city planning would have to happen to make the diegesis feel cohesive. (Yes, I’m offering that critique to the original. They invent teleportation and the only use they ever put it to is booty calls?)
Why is this design good for Logan, Carl, Jessica, and the other citizens of Dome City?
The ubiquitous screens function as background art when not in use, and the content reinforces Dome City’s cultural values of youth, physical appearance, and pleasure.
They afford seamless flows between living everyday life, entertaining the notion of nookie, and the actual act. It keeps them in the flow(Csikszentmihalyi) of life.
An asynchronous proposal system avoids social pressure that might trip Logan into accepting Carl to be polite. This lets both parties save face.
The proposer’s image is offered to the receiver as a gesture of good faith, but the receiver is in control of his or her privacy.
It offers bilateral control to each partner to propose, accept or reject, and pull the eject seat at any time. Neither party is privileged in the exchange.
Why is this design good for the Übercomputer?
The displays also serve to prime citizens with sensual images and, you know, get ‘em in the mood. This supports the shared goal of maximizing pleasure across the populace..
The Übercomputer’s is seen as a friendly, useful, soft-sell agent. This increases trust and reliance on it, which would help forestall revolutions like the one Jessica ends up being a part of anyway. (She’s too clever.)
Why is this design good for telling the story of Logan’s Run?
It fulfills the apparent original intent of the hookup interface in Logan’s Run in a more believable, usable way: the controls match modern trends in technology and the task at hand.
It tells the story of a massive infrastructure built just to support casual sex. That’s commitment to a bit.
It inserts the Übercomputer into citizens homes in a deep way, further exposing the intrusion of the government into private matters.
Wow. 6500 words about a single interface. What lessons can we derive from it? In this case, we ran smack dab into a terrible interface that reminded us of some of our first principles of good interaction design:
In the prior post I described the wonky sex teleporter known as The Circuit and began a critique. Today I go deep into a particular issue to finish the critque.
We only see Logan encounter two riders when using The Circuit, but we can presume that there are a lot of people on there. Why does it only show Logan a single choice at a time? If he actually has, say, 12 candidates that are a match, a serial presentation like this puts a significant burden on his memory. Once he gets to #12 and thinks he’s seen enough candidates, was it #3 or #5 he liked best?
The serial presentation also looks like it might make extra work. If he gets to #12 and decides he was most fond of #2, does he have to jump back through 10 people to get there? What does he say to each of them in turn? Does he have to reject them each again? How awkward is that? If not, and he can jump back to #2, what’s the control for that? Does he have to remember what station they were on and retune them in again?
The face-to-face nature of the system also puts a strange social pressure on both the rider and the tuner. In trying to maximize pleasure for the populace, the Übercomputer doesn’t want anyone settling out of politeness, especially if there’s a better combination for each party somewhere. Sure he’s probably practiced at this, but how is Carl supposed to feel after the rejection? Ideally we’d save him from rejection in the first place, but if we can’t do that is there a way to minimize having to look at the guy in the face as he’s twisting the knob to the next channel? Because ouch.
Would tableau be better?
These arguments would seem to argue for a tableau layout of available riders, where Logan can pick favorites from among them, select some to get a closer look at, and initiate contact with his favorite candidates in parallel to see the best or first deal he could get. And if you were designing to optimize for individual users, this might be the best design choice.
Maximizing for everyone
But in Dome City, the Übercomputer has a goal to not just maximize pleasure for only the most beautiful. It’s not just a hedonist-dystopia or Battle of the Beauties. It’s more of a socialist-hedonist-dystopia. It wants to maximize pleasure for everyone. How can it systemically encourage that?
Of course it encourages everyone to try and be as fit and attractive as they can be. Gyms and saunas are everywhere. (Interesting digression: Would a fetish arise for less-fit people?) Citizens even have access to fast and painless cosmetic surgery to try out new appearances. Over and above these tools available to individual citizens, the Übercomputer has a design tool it can use to maximize matches, and it has to do with a weird little social experiment called the 11th Person Game.
The 11th person game
In this admittedly objectifying game, ask a friend to select a doorway and a point in time. From that starting point, they much watch for the next person to pass through the doorway, and decide in a moment whether they would like to marry them or not. (There is a more lascivious version of the game where marriage is not the decision, but I’ll let your imagination fill in that blank.)
When playing, you can’t undo a decision. If you decide yes, you can’t change your mind for someone better who comes along later. Once you say “no,” you’re stuck with that no even if they turned out be your favorite. If another person passes through the doorway while you’re still making up your mind about the prior person, tough luck. The prior person automatically becomes a “no.” The kicker is that if you don’t select someone by the 10th person, you “have” to marry the 11th and others watching you play the game will almost certainly rib you for the forced marriage, especially it’s a terrible match (like a homosexual having to “marry” someone of the opposite sex.)
When people begin to play the 11th person game, they most often have a strategy of finding flaws in people and holding out for a better looking candidate (since that’s pretty much all the information they have to go on in this toy experiment) until time’s up and they find that as of the 11th, they would have been much happier with one of the prior 10.
Over time, to start “winning” this game, players shift strategies from this flaw-finding and holding out to one of in-the-moment appreciation, of looking for what’s right about a given person and caring much less about the “opportunity” cost of subsequent choices.
Notably, to get the effect, the game depends on, you guessed it, serial presentation of candidates and irrevocable decisions. This is what’s happening in The Circuit. A Green will hop on The Circuit with a mindset of looking to maximize, and after a few nights of winding up alone, feeling like they’re settling, and/or frustrated at lost opportunities, they will slowly shift to one of appreciation. That makes them genuinely happier and moreover, increases the number of matches in the total system. It’s not perfect of course. Logan did reject Carl for whatever reason. But this presentation technique would help maximize pleasure and happiness, which is what the Übercomputer is tasked to do.
Even all the other little unusabilities that go along with it like memory burden, the delay between candidates, and maybe even the social awkwardness, help create a design friction that additionally discourages best-of-all strategies and encourages a shift to appreciation strategies. More people win.
So, serial presentation is not a bug but a feature. Let’s see if we can keep it. Still, given the other massive and unresolvable problems in the design of The Circuit like lousy controls, unilateral control, and a complete lack of preferences, we need a complete rethink of those other parts to make this thing better. In the next post I’ll get into the principles involved and walk through the thinking of a better design. You know, for that coming reboot. (They’re reading and taking notes, right?)
The heavily-mulleted Togusa is heading to a company car when he sees two suspicious cars in the parking basement. After sizing them up for a moment, he gets into his car and without doing anything else, says,
"Security, whose official vehicles are parked in the basement garage?"
It seems the cabin of the car is equipped to continuously monitor for sound, and either an agent from security is always waiting, listening at the other end, or by addressing a particular department by name, a voice recognition system instantly routs him to an operator in that department, who is able to immediately respond:
"They belong to Chief Nakamura of the treaties bureau and a Dr. Willis."
"Give me the video record of their entering the building."
In response, a panel automatically flips out of the dashboard to reveal a monitor, where he can watch the the security footage. He watches it, and says,
"Replay, infrared view"
After watching the replay, he says,
"Send me the pressure sensor records for basement garage spaces B-7 and 8."
The screen then does several things at once. It shows a login screen, for which his username is already supplied. He mentally supplies his password. Next a menu appears on a green background with five options: NET-WORK [sic], OPTICAL, PRESSURE, THERMO, and SOUND. "PRESSURE" highlights twice with two beeps. Then after a screen-green 3D rendering of Section 9 headquarters builds, the camera zooms around the building and through floorplans to the parking lot to focus on the spaces, labeled appropriately. Togusa watches as pea green bars on radial dials bounce clockwise, twice, with a few seconds between.
Sci-fi logins often fail for basic multifactor authentication, and at first it appears that this screen only has two parts: a username and password. But given that Togusa connects to the system first vocally and then mentally, it’s likely that one of these other channels supplies a third level of authentication. Also it seems odd to have him supply a set of characters as the mental input. Requiring Togusa to think a certain concept might make more sense, like a mental captcha.
Given that seconds can make a life-or-death difference and that the stakes at Section 9 are so high, the time that the system spends zooming a camera around the building all the way to the locations is a waste. It should be faster. It does provide context to the information, but it doesn’t have to be distributed in time. Remove the meaningless and unlabeled dial in the lower right to gain real estate, and replace it with a small version of the map that highlights the area of detail. Since Togusa requested this information, the system should jump here immediately and let him zoom out for more detail only if he wants it or if the system wants him to see suspect information.
The radial graphs
The radial graphs imply some maximum to the data, and that Nakamura’s contingent hits some 75% of it. What happens if the pressure exceeds 37 ticks? Does the floor break? (If so, it should have sent off structural warning alarms at the gate independently of the security question.) But presumably Section 9 is made of stronger stuff than this, and so a different style of diagram is called for. Perhaps remove the dial entirely and just leave the parking spot labels and the weight. Admittedly, the radial dial is unusual and might be there for consistency with other, unseen parts of the system.
Moreover, Togusa is interested in several things: how the data has changed over time, when it surpassed an expected maximum, and by how much. This diagram only addresses one of them, and requires Togusa to notice and remember it himself. A better diagram would trace this pressure reading across time, highlighting the moments when it passed a threshold. (This parallels the issues of medical monitoring highlighted in the book, Chapter 12, Medicine.)
Even better would be to show this data over time alongside or overlaid with any of the other feeds, like a video feed, such that Togusa doesn’t have to make correlations between different feeds in his head. (I’d have added it to the comp but didn’t have source video from the movie.)
The ultimately crappy Section No9 security system
Aside from all these details of the interface and interaction design, I have to marvel at the broader failings of the system. This is meant to be the same bleeding-edge bureau that creates cyborgs and transfers consciousnesses between them? If the security system is recording all of this information, why is it not being analyzed continuously, automatically? We can presume that object recognition is common in the world from a later scene in which a spider tank is able to track Kunasagi. So as the security system was humming along, recording everything, it should have also been analyzing that data, noting the discrepancy between of the number of people it counted in any of the video feeds, the number of people it counted passing through the door, and the unusual weight of these "two" people. It should have sent a warning to security at the gate of the garage, not relied on the happenstance of Togusa’s hunch and good timing.
This points to a larger problem that Hollywood has with technology being part of its stories. It needs heroes to be smart and heroic, and having them simply respond to warnings passed along by smart system can seem pointedly unheroic. But as technology gets smarter and more agentive, these kinds of discrepancies are going to break believability and get embarassing.
After David offers Leeloo some clothes, he also offers her a device for applying eye makeup. Leeloo only has the most rudamentary grasp of English at this point, so to demonstrate its use he holds it up to his eyes.
This is a clear enough signal for Leeloo, who puts the device up to her eyes like a large pair of sunglasses. She can feel the momentary button near her left fingertip and presses it. In response a white ring around a Chanel™ logo illuminates for a second. Leeloo feels an unfamiliar sensation and pulls her face away, and we see that the device has applied complete eye makeup for her.
The industrial design of the device is brilliant. It’s sized to be slightly larger than the eye area and it has the right shape for someone to know where to place it. The activation button sits exactly where the user needs it, and with enough of a button-like affordance that even without looking she can find it and press it. The device is just heavy enough to encourage supporting it with palms, which provides a firm base to resist too much movement on activation (and thereby risking eyeshadow right on the eye). The shiny black plastic reads like a cosmetic object, and professional enough that you can presume it’s safe to use near delicate eye parts. The white ring is a simple cue for those nearby that it’s in progress and not to interrupt the user.
A minor improvement would be to improve that simple light on/off to a progress ring that swept around. This would gave a sense of how much time it will take and how much time is left, even if it’s only a second.
The main question of the device is of course how does Leeloo specify the details of the makeup. A quick Google image search shows that the number of parameters is…um…vast.
Of course, if the device had some kind of low-level artificial intelligence, that agentive algorithm could handle a lot of the complexity for her, deciding on the best match for her schedule, fashion trends, current outfit, and her preferred position in the fashion-aggression spectrum. (Would there be a device that went up to 11 for drag queens?) But, when the agentive algorithm got it wrong, and Leeloo wanted to override those settings, she’s back to needing to tell the device how she’d like to override its suggestions. How does she do that?
Which raises the question of those three buttons across the bridge of the device.
Those three buttons
Of course three momentary buttons aren’t enough to control all the variables in eye makeup. Even if these are dials that control three variables, three variables aren’t enough. (Even if they were dials, why would they look identical to the momentary buttons? Things that behave differently should look different.)
Even if these buttons are not controls for variables but rather presets for sets of variables (Such as: “Work,” “Formal wear,” or “Defeating ultimate evil”), they’re not signaling their state well. Looking at that screen grab, can you tell which one is currently selected? I can’t. It should be apparent at a glance, so no one accidentally applies “clubbing” makeup when they mean “funeral.” So there should be some indication of what’s currently selected. Note that a lit button is not enough. Some descriptive text is needed. Such text would ideally be on both the “inside” and the “outside” so no matter how it was lying on a dresser, its state could be read.
Anyway, since those buttons aren’t sufficient for setting up the eye makeup, let’s hope that it’s networked to some other device with a richer interface, like a voice interface or Cornelius’ WIMP computer, where she can have a rich interaction for setting up those buttons.
With all that in mind, here’s another comp to illustrate these ideas. Admittedly, Chanel’s brand police wouldn’t be comfortable with an LED font, but it would clearly communicate that the text represents a variable and not a product name.
Special shouts out to You Yeti! who corrected our tweet that the two Fingernail-o-matics were not the only cosmetic interfaces in the survey. I love writing for a sharp, eagle-eyed audience.
After Korben’s alarm clock starts the music and lights the lights, it also drops his daily allotment of cigarettes into place inside vertical glass tubes in a small dispensary mounted on the wall. Each tube has a purple number printed across the top, reinforcing the limit. A robotic voice tells reminds him to only have “four. a. day.”
The dispensary is loaded with warnings to get him to quit. Across the top we read 4™ REFILLS. Just below that is a white imperative, QUIT SMOKING. To the right another legend reinforces the principles spoken aloud, 4™ A DAY. A legend across the bottom, written in glittery red capitals reminds him that, TO QUIT IS MY GOAL. Behind the glass tubes is something like a Surgeon General’s warning about the dangers of smoking. Continue reading →
As soon as the Black Queen hears of Durand-Durand’s betrayal, she reveals a panel that is hidden by furs. It is vertical with a handful of transparent, organically-shaped knobs. She clicks the top one out of its off position and rotates it back and forth a few times, and the panel begins to glow as a video image appears on the high walls of the chamber, showing the events happening inside the throne room.
Later the Queen turns the top knob counterclockwise to click it back into its stop position to stop the video feed. Then she turns another one the same direction to reveal a different video feed of the labyrinth, indicating that each knob is connected to a particular view. There’s indirect evidence that the degree of rotation controls the volume of audio.
Typically remotes have separate controls for power, channel selection, and volume. Coupling them like this adds extra work to the task of switching channels. The Dark Queen has to turn one off before turning the next one on, and readjust the volume each time. If switching channels is something she does regularly, that’s going to be a pain. But if the large screen can display more than one video feed at a time, automatically diving the screen real estate equally to accomodate the multiple views, these controls make a lot of sense, even allowing her to set the volume per feed to a sensible level.
The only thing that might improve the interface is some label to know which control displays which video feed. Seeing as how they’re translucent, I’d suggest coating them with a rear projection film and piping the video feed directly onto the button from beneath. That provides a direct mapping from the control to the display, and a glanceable preview to let the Dark Queen what might be interesting to watch in the first place.